VoCoVo
Senior Software Engineer, Voice
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Senior Software Engineer – Voice Engineering Team
VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. You’ve likely encountered our platform already—we’re trusted by retailers like Tesco, Asda, Dunelm, and Iceland.
With over 1 million users across 42,000+ locations in 39+ countries, and recognition as one of the top 100 best small-to-medium businesses to work for, join us on our journey!
Role Overview
The Voice Engineering team at VoCoVo focuses on building world-class voice products that streamline in-store communication for retail colleagues.
As a Senior Software Engineer, you’ll work within a multidisciplinary Agile team to:
- Develop services using TypeScript and JavaScript, supporting our on-premise DECT devices deployed globally in retail stores.
- Contribute to voice-first solutions powered by speech-to-text, natural language understanding, and text-to-speech.
- Design, build, and evolve backend services that balance innovation with robust system improvements for our voice platform.
This role requires a UK-based applicant with the right to work in the UK. The position is ** predominantly remote**, with approximately one monthly visit to our Oxfordshire or Cheltenham offices for team or strategic meetings.
What We’re Looking For
Must-Have Skills
- Proven Senior-level experience: Impacting major projects as a backend engineer with Node.js/TypeScript, building scalable, high-reliability services.
- Communications expertise: Hands-on experience with VoIP technologies, including tools like SIPp for automated testing.
- CI/CD familiarity: Deep understanding of automated testing pipelines and high-quality software delivery workflows.
- Containerisation & automation: Experience with container-based development (e.g., Docker) and infrastructure automation.
- Ownership & initiative: Proactive mindset with the ability to take ownership of challenges, drive solutions, and collaborate effectively.
- Architectural knowledge: Familiarity with microservices vs. monoliths, including modernisation migration strategies.
- State management & event-driven systems: Experience designing event-driven architectures and implementing state machines.
- Database proficiency: Designing SQL/NoSQL data models for complex applications.
- Analytical & problem-solving skills: Leveraging data to inform decisions and measure outcomes successfully.
- Technical communication: Ability to articulate complex concepts clearly to diverse audiences (e.g., non-technical stakeholders).
- Operating system experience: Comfortable with Linux environments (e.g., Ubuntu, Debian).
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"Nice-to-Have" Skills
- IVR solutions: Hands-on or project experience with Interactive Voice Response (IVR) systems.
- Speech tech: Exposure to speech recognition, NLP, or voice-driven applications.
- Low-level programming: Experience with C/C++ for performance-critical applications.
What You’ll Do
Once you join, your focus will be:
- delivery: Design and maintain scalable, cloud-native voice services (“battle-tested” in customer-premises) that ensure blistering performance & minimal reliance on external systems.
- innovation & modernisation: Optimise legacy systems, propose pragmatic cost savings, and avoid tech spaghetti.
- ideas & growth: Bring cross-team sessions (customer-facing, internal engineering) focused on improving welcome radio, trainings, workshops, and innovation.
- mentorship: Guide and stretch your teammates’ capabilities, with sufficient energy to mentor both productively and personally.
You’ll be the voice of reason in decisions about technical design trade-offs as the back-end voice platform engineers. **
(Highlighted: areas requiring strategic thinking and process improvement.)
Portfolio Outputs & Success Indicators
Your impact will be measured by: ✅ Product outcomes:
- VoCoVo’s voice solutions have a deeper value proposition for customers and wider healthcare industry.
- Tech debt is actively addressed, and product growth isn’t hindered by legacy systems.
- Customers report reliable calls, cost savings, and seamless next-level upgrades.
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✅ Team culture & leadership:
- Code quality & processes are highly measurable (enforced via contracts, unit/integration testing).
- Guidelines/standards for coding style (e.g. JS/TypeScript) and team dynamics are well understood.
- Seniors mentor teammates—Code reviews are meaningful; junior engineers grow from observations.
✅ Ownership & growth:
- You and your team’s Roadmap goals are married to the Company vision for 2025+.
Salary & Benefits
£70,000 - £78,000 per annum depending on experience and role fit.
Key Benefits
List grounded here; highlights automate departmental processes compliant with GDPR:_ ✔ Competitive leave: 25 days/staff email + BHs & (op to buy/sell extra days). ✔ Health & wellbeing
- Enhanced life assurance (4x basic pay).
- Private medical insurance & access to programmes.
- Cycle-to-work + car green salary sacrifice schemes. ✔ Development: childcare / conferences, mentoring, leadership training. ✔ Work tech: Apple MacBook Pro cheer, wireless peripherals + accessories.
Diversity & Inclusion
VoCoVo is committed to a fair and inclusive workplace where everyone feels valued, respected, and empowered.
Our recruiting process is adjustment-inclusive—please reach out if you’d like support along the way.
Company Values
VoCoVo’s culture is defined by the "VOICE" principles.
VALUED: Treat colleagues, customers, and stakeholders with respect, integrity.
ONE TEAM: Hire for craft, diversity of perspective and a shared purpose.
INNOVATION: Joule-profit on developmental test cases → prioritise frictionless onboarding.
CUSTOMER FOCUSED: Every VoCoVo touchpoint works for the customer.
EMPOWERED: Assisted transparency – no bureaucracy; build trust internally (e.g., looser Zoom/teams meetings than rigid chiefs).
Exceptional listeners are most successful here. Drive change from mere "functional skill" mindsets to hiring based: "How does this addling impact external? We scale via precision storytellers.**
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