NVIDIA
Senior Solutions Architect, Engagement Manager - NVIS
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Senior Solutions Architect, Engagement Manager - NVIS
Engagement Manager – NVIDIA Infrastructure Services (NVIS)
NVIDIA is redefining what is possible in AI, accelerated computing, and large-scale compute systems. Within NVIDIA Infrastructure Services (NVIS), we help customers, OEMs, and NVIDIA teams bring advanced GPU systems from early planning into production use.
We are growing the Engagement Manager (EM) team to guide customer-facing coordination for our most complex NVIS engagements, from early alignment through bring-up, handover, and long-term support readiness.
We are excited to add people who can connect technical teams, customer leaders, and NVIDIA decision-makers while keeping risks visible and progress clear! The ideal candidate brings:
- Infrastructure depth
- Customer-facing leadership
- Influence built through trust, clarity, and sound judgment
What You Will Be Doing
The EM keeps strategic customer engagements moving by:
- Connecting the right people
- Clarifying decisions
- Leading all aspects of project progress
You will partner closely with:
- Project delivery managers
- Solution Architects
- Sales
- OEM/SI partners
- Operations
- NVIDIA customer support
- NVIS leadership
Key responsibilities
- Ensure customers experience NVIDIA as one coordinated team.
- Guide account coordination from early planning through bring-up, support handover, and day-2 readiness, while keeping:
- Priorities clear
- Ownership defined
- Next steps transparent
- Create concise updates with:
- RAG view
- Executive summary
- Delivery progress
- Top risks
- Open actions
- Path-to-green plans
- Drive fast resolution of P0/P1 blockers and material risks (customer, delivery, commercial, or operational) with clear recommended actions.
- Align scope and commercial commitments with Sales and Solution Architecture, including:
- Support packages
- Software licensing
- Professional services expectations
- Provide clear technical guidelines for key customer requirements.
- Show clear thinking, practical follow-through, and confidence to ask hard questions early!
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What We Need To See
Required qualifications should show a history of:
- Leading complex customer work
- Building trust with senior audiences
- Translating technical delivery signals into clear decisions
We look for people who can:
- Stay close enough to the work to spot risk
- Yet leave day-to-day execution to the project delivery manager
Experience and qualifications
- BS/MS in Computer Science, Engineering, or a similar technical field or equivalent experience
- 10+ years of total experience in:
- Customer-facing coordination
- Engagement leadership
- Technical delivery
- Accelerated computing systems
- Large-scale infrastructure
- Enterprise cloud programs
- Work with executive customer audiences
- Demonstrated success guiding cross-functional teams in matrixed organizations and holding teams accountable to commitments
- Experience creating structured executive updates with:
- RAG view
- Risk register
- Action tracker
- Delivery plan
- VP-level summary
- Strong practice in:
- Risk resolution
- Issue management
- Change management
- Blocker resolution
- Balances strategic oversight and operational awareness—without owning day-to-day execution
- Exceptional communication, partner management, and influencing skills
- Technical depth in:
- Data center systems
- AI platforms
- Networking
- Compute
- Storage
- Cloud-scale programs
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Additional requirements
- Ability to:
- Travel up to 25%
- Support occasional weekend work when required for:
- Critical customer deployments
- Site events
- Time-sensitive issue resolution
Ways To Stand Out From The Crowd
- Deep familiarity with:
- AI platforms
- Large-scale GPU clusters
- HPC systems
- Networking
- Storage
- DevOps/MLOps practices
- Professional experience with:
- HPC deployment lifecycles
- Rack integration
- Network bring-up
- GPU validation
- Facility readiness
- Liquid cooling commissioning
- Success resolving complex customer issues in high-pressure, multi-team environments
- Familiarity with:
- Cloud platforms: AWS, Azure, GCP, OCI
- Tools: SFDC, Wrike, SAP, Microsoft 365, Teams, or SharePoint
- Certifications in a related technical or project domain
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