Sopra Steria
Senior Solutions Architect - Service Management
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Senior Solutions Architect - Service Management
We are looking for a Senior Solutions Architect that specialises within Service Management to join our growing team and support a strong pipeline of new business and client solution activity within our ADS sector.
This is a varied and high-impact role, suited to someone with a strong Service Management background who is either already operating in a service architecture, solution design, bid or pre-sales environment, or is looking to take the next step into this space. You will play a key role in shaping service management solutions for new and existing clients, translating requirements into clear service models, reviewing contractual commitments and ensuring services are fit for purpose from mobilisation through to live operation.
You will join the team at an exciting time of growth, working across a broad mix of bids, service design, transition, continual improvement and client engagement, with the opportunity to further develop your architecture and pre-sales capability.
This requires travel to sites along the M3/M4 Corridor.
What you will be doing:
- Support pre-sales and bid activity by helping to shape Service Management solutions, write bid responses, review technical and service documentation, and contribute to client-facing presentations and proposals.
- Design service models and service architectures that meet client requirements, align to contractual commitments and support successful mobilisation, transition and ongoing delivery.
- Work closely with architects, technical teams, CTOs, delivery leads, bid teams, partners and clients to ensure the service solution is clear, achievable and commercially sound.
- Review contracts, requirements and bid documentation to understand obligations, identify risks and ensure the proposed service approach can be delivered effectively.
- Support service transition and mobilisation activity, including reviewing service deliverables, assessing service readiness and helping teams hand over into live service successfully.
- Carry out service assessments, maturity reviews and continual improvement activity, helping existing services become more efficient, effective and aligned to best practice.
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What you will bring:
- Strong experience in Service Management, service delivery or a related IT services environment, with a good understanding of how services are designed, mobilised, transitioned and improved.
- Experience in, or a strong interest in moving into, bid, pre-sales or solutioning environments, with the ability to work at pace and adapt to fluctuating pipeline demands.
- Good understanding of ITIL principles, service lifecycle activity, service design, transition, SLAs, XLAs, risk, commercial models and contractual commitments.
- Strong written communication skills, with the ability to produce clear bid responses, service documentation, service architectures and client-facing material.
- Confident stakeholder management skills, with the ability to engage effectively with clients, internal teams, technical specialists, architects, partners and subcontractors.
- A proactive and curious approach, with an interest in keeping up to date with Service Management trends, competitor activity, market developments and emerging ways of working.
It would be great if you had:
- Previous experience working within MOD, defence, secure or complex regulated environments.
- Experience working with Agile delivery methods or frameworks such as SAFe.
- Knowledge of current and emerging Service Management tools, technologies, platforms and industry frameworks.
- Experience supporting service modelling, cost modelling, resource profiling, due diligence or commercial solution development.
- Experience working in prime or subcontractor environments, including managing partner and supplier input into service solutions.
- ITIL certification or equivalent practical knowledge gained through hands-on Service Management experience.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Permanent
Location: UK based - this role requires travel to sites along the M3/M4 Corridor
Security Clearance Level: willingness to go through DV
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Internal Recruiter: Josh
Salary: Competitive, based on experience
Benefits: £5,400 car allowance, which can also be taken as cash. Benefits include 25 days’ holiday, with the option to purchase up to an additional 10 days per year, AXA medical insurance, 6% pension contribution and life assurance at 4x salary
If you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
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