Talkdesk
Senior Solutions Engineer - Enterprise - UK&I
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Senior Solutions Engineer - Enterprise - UK&I
Senior Solutions Engineer (Solutions Engineer Role)
Responsibilities
- Conducts research to prepare for upcoming meetings with prospects to understand:
- Their business environment, market, customers, competitors, and general business challenges
- Carries out discovery conversations with customers to:
- Uncover their needs and requirements for new solutions
- Identify customer pains, assess their objectives, and flag potential needs
- Gather key metrics necessary for pricing and value discussions
- Capture information for use in upcoming presentations
- Leverages in-depth knowledge of Talkdesk solutions to:
- Specify the appropriate solution(s) tailored to customer requirements
- Continuously stay updated on innovations and new releases of Talkdesk software
- Designs and delivers customer presentations (on-site & virtual) showcasing:
- Talkdesk’s capabilities aligned to the customer’s pains and needs uncovered during Discovery
- Generates simple value statements illustrating the financial value of Talkdesk solutions to customers
- Assists in scoping statutes of work (SOWs) for customer implementations when needed
- Scopes, executes, and manages customer pilots and proof-of-concept (POC) engagements
- Responses to functional and technical Requests for Information (RFI) and Requests for Proposal (RFP), mapping requirements to Talkdesk’s software solutions
- Works closely with product management and engineering teams to:
- Ensure customer feedback is incorporated into product roadmaps
- Supports marketing and demand generation events as necessary
Core Background & Qualifications
- Degrees & Experience
- Bachelor of Science in Computer Science, Software Engineering, Management Information Systems (MIS), or equivalent experience
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Experience Requirements
- 5+ years as a Solutions Engineer in:
- Software/SaaS, VOIP/Telecommunications, contact center offerings
- Enterprise selling, preferably in premise or cloud-based solutions
- 5+ years as a Solutions Engineer in:
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Key Skills & Competencies
- Presentation & Communication Leadership
- Ability to command attention and deliver compelling presentations and live demonstrations
- Technical & Problem-Solving Acumen
- Strong ability to solve complex business challenges with technical solutions
- Must be able to articulate complex technical concepts clearly to both technical and non-technical stakeholders
- Customer-Engagement Expertise
- Excellent verbal communication skills and ability to:
- Lead technical discussions
- Execute demonstrations with customers
- Excellent verbal communication skills and ability to:
- Presentation & Communication Leadership
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Nice-to-Haves (Architecture & Technology Knowledge)
- Familiarity with:
- Customer Relationship Management (CRM) Software
- IT Service Management (ITSM)
- Data Warehousing
- Business Intelligence (BI) tools
- Preferred Specialised Skills in:
- Unified Communications-as-a-Service (UCaaS)
- Contact Center-as-a-Service (CCaaS)
- Web & scripting technologies
- Familiarity with:
Method of Application
- Apply online via Talendsk’s portal
Deadline
The application window closes at least 5 days after this posting date. Current window closure is set for May 01, 2026.
Contact & Queries
All inquiries about this role should be directed to the Talent team:
- Email: Talent@talkdesk.com
About Talkdesk: Our Mission & Values
Talkdesk is at the forefront of Customer Experience Automation (CXA), revolutionising how global brands engage with their customers using AI-driven solutions. Our customer-first culture is founded on the pillars of innovation, empathy, trust, and transparency.
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What Drives Us?
- We embarked on a mission in 2012 to redefine customer interactions.
- Ranked consistently as a Leader in:
- Gartner Magic Quadrant® for Contact Center as a Service (CCaaS)
- G2 Overall Grid® reports for AI Champions and Contact Centre software
- Recognised for seven consecutive years on the Forbes Cloud 100
- Awarded with multiple AI Breakthrough awards
Our Culture
- A global, diverse, and inclusive environment where every perspective matters
- Empowers courageous innovators to drive meaningful progress
- Balances global leadership stability with the agility of a disruptor
Work Environment & Physical Requirements
- Primary work setting is a traditional office-based environment
- Typical work activities include:
- Extended periods of sitting
- Standing
- Computer-based tasks
- Minimal physical demands:
- Fewer than five lifting tasks
- Equipment usage restricted to computer-related tools (keyboards, mouse, etc.)
Testimonials & Philosophy
"The Talkdesk story hinges on empathy, understanding, and acceptance. It reflects our commitment to advancing customer-centric innovation and prioritsing diversity and genuine belonging.”
About Our Inclusivity Policy
Talkdesk operates on an equality-based hiring ethos, adhering strictly to nondiscrimination in all work-related contexts:
- Ethnic & Racial Identity
- Indigenous Heritage
- National Origin
- Religion
- Gender Identity
- Sexual Orientation
- Age
- Disability Protection
- Marital/Veteran/Genetic Status
We sponsor individuals of all backgrounds to drive our mission forward by bringing a mix of skills and unique voices to our team!
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