BNY
Senior Specialist, Client Operations Representative
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Senior Specialist, Client Operations Representative
Client Operations Representative, Senior Specialist
Global Collateral Operations Team – Manchester, UK
About the Role
At BNY Mellon (BNY), our pioneering culture ignites innovation, empowering employees to achieve extraordinary growth and drive transformative financial impact. As a leader in global financial services, we influence nearly 20% of the world’s investible assets—harnessing cutting-edge AI and advanced technologies to shape finance’s future. Join bold thinkers, groundbreaking tech, and visionaries who push boundaries—and help define industries for the better.
We are searching for a Client Operations Representative, Senior Specialist to join our Global Collateral Operations team based in Manchester, UK. This dynamic role will allow you to make an impact daily by resolving complex client challenges, championing operational excellence, and nurturing client relationships in a globally collaborative environment.
Key Responsibilities
Your role will encompass a breadth of high-impact operational and client-centric duties, including:
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Client Engagement & Issue Resolution
- Boldly address complex day-to-day client queries and operational/technical challenges, directing clients and escalating to senior resources as needed.
- Deliver bespoke, cutting-edge solutions by leveraging advanced problem-solving, prioritising clarity, and combining deep financial expertise with agile thinking.
- Maintain proactiveness in monitoring account setups and ensuring optimal client activity, collaborating internally to refine future product offerings.
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Specialist Information Delivery
- Provide clients with detailed, accurate insights on securities settlement, payments, and collateral optimisation—expanding your knowledge across all geographies and BNY product lines.
- Translate technical jargon into actionable, client-friendly guidance on credit exposures, failing items, and risk mitigation strategies.
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Operations & Processes
- Develop and refine internal procedures, ensuring smooth operational workflows.
- Diagnose and suggest improvements based on new KRI (Key Result Indicators) and KPIs (Key Performance Indicators), aligning metrics to elevate client service standards.
- Support collaboration across teams to identify efficiency gains and streamline legislative/compliance requirements.
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Knowledge Strength & Mentorship
- Share expertise through knowledge-sharing initiatives and occasionally mentor less experienced colleagues in day-to-day and crisis management.
- Host service call reviews to enhance client efficiency and foster cooperation.
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Client Relationship Management
- Strengthen long-term relationships with global clients, confidently handling queries via phone, email, and written documentation.
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Dynamic Contribution
- Meet occasional weekend commitments where demand surges.
- Excel in a high-velocity environment, balancing multiple tasks with precision and adaptability.
Requirements
To thrive as a Client Operations Representative, Senior Specialist, we seek a driven professional with:
Qualifications & Experience
- Bachelor's degree (or equivalent combination of education/experience).
- Extensive operational or client-facing experience—preferably in collateral management or finance, with exposure to BNY’s dynamic ecosystem a plus.
- A proven credentials in innovative problem-solving, including experience driving process change and adopting new, high-impact methodologies.
Technical & Data Skills
- Advanced capability with AI/digital tools, with a light coding or automation background considered highly beneficial.
- Mastery of data analysis, process optimisation, and common business tools (e.g., Excel, blockchain/congestion analytics systems).
Soft Skills
- Unmatched communication clarity, embodying confidence when engaging at senior levels—ensuring clients and stakeholders never feel overwhelmed.
- Exceptional judgement and ownership, combining strategic thinking with undeterred tenacity when diagnosing and resolving challenges.
- Collaborative leadership without direct managerial responsibility, thriving in fluid, high-pressure environments that pivot constantly.
- Strong people skills, process focus, and an eye for spotting emergency support gaps creatively.
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About BNY Mellon
Why Us?
- A Culture of Impact: Inspire change and growth in teams—not just for BNY, but for the landscape of global finance.
- AI-Driven Innovation: Proximity to technologies that reshape industries, working alongside visionary colleagues who love unlocking potential.
- Diversity & Inclusion: We recognise—and celebrate—that unparalleled ideas come from a diverse team with fresh perspectives.
Recent Recognitions:
- America’s Most Innovative Companies (Fortune, 2025)
- World’s Most Admired Companies (Fortune, 2025)
- "Most Just Companies" (Just Capital/CNBC, 2025)
Your Benefits & Development
- Competitive total rewards: Compensation rooted in performance excellence with tailored incentives.
- Flexibility & global inclusion: Respect for diverse working styles, portable benefits, and global resources.
- Wellbeing focus: Access to mental health/support programmes, resilience training, and holistic individual growth, including:
- Paid volunteer time to make a direct societal impact.
- Extended leave policies to address personal/family milestones with security.
- Dynamic career growth: Regular progression opportunities via targeted mentoring and specialised training.
Equal Opportunity Statement BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer that recognises an individual’s worth regardless of age, race, national origin, disability status, gender identity, or protected veteran status. We value—and actively seek—diverse points of view to build outstanding teams.
For more insights or to connect, explore our latest news, interviews, and culture highlights on BNY Newsroom or BNY LinkedIn Page.
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