BNY Mellon
Senior Specialist, Client Operations Representative
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Senior Specialist, Client Operations Representative
Client Operations Representative, Senior Specialist
About the Role
At BNY Mellon (BNY), we empower bold ideas, advanced technology, and exceptional talent to transform global finance. Part of a culturally supportive environment focused on employee success, we help clients collaborate and develop cutting-edge solutions using AI and industry-leading tools. Join our dynamic team, serving as a Client Operations Representative, Senior Specialist, located in Manchester, UK.
Key Responsibilities
Client Support & Problem Resolution
- Work directly with external clients to address and resolve complex operational and technical issues, ensuring prompt and effective execution.
- Handle telecommunications with stakeholders via phone and email for queries related to securities settlement, payments, and collateral optimisation.
- Provide specialised knowledge on BNY’s global products and services, drawing from deep company expertise.
Operational Excellence
- Collaborate internally to refine operational procedures and enhance their scalability.
- Identify and optimize client activity and account setups, fostering efficiency.
- Develop and analyse Key Risk Indicators (KRI) and Key Performance Indicators (KPI) for monitoring client performance, and suggest improvements based on findings.
team Mentorship & Development
- Share insights and provide guidance to less experienced colleagues through knowledge-sharing.
- Maintain healthy client relationships through regular service reviews, prioritising a collaborative approach.
Problem-Solving & Innovation
- Apply advanced analytical and problem-solving skills to transform complex inquiries into actionable solutions.
- Use expertise to assess credit exposure and complement discussions on incorrect itemisation.
- Leverage AI-driven processes and digital tools, with utilisation of light coding as a plus.
- Drive innovation by identifying opportunities to leverage cutting-edge technologies effectively.
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rules Compliance & Proactive Engagement
- Escalate non-routine or particularly challenging issues to senior stakeholders.
- Engage in a high-mobility work environment, occasionally working weekends where necessary.
Requirements
Qualifications
- A Bachelor’s degree (or equivalent accrued experience).
- Preferred: Postgraduate workshop education or vocational career training.
Experience & Technical Skills
- Extensive industry experience, ideally in operational roles, client services, or collateral management.
- Expertise in AI and digital toolset applications, supplemented by light coding experience in domain-specific currencies.
- Demonstrable ability to drive change and innovation using new technologies.
Soft Skills
- Exceptional problem-solving, knowledge-sharing, and stakeholder communication skills, respected by both internal and external clients.
- Proven capacity for independent work as well as collaborative development within a global team.
- Thrives within high-pace, dynamic workstreams, adept at time-management and task prioritisation.
Diversity & Inclusion Commitments
- We advocate for a workplace environment that fosters open discourse and welcomes diversity.
- No people leadership responsibilities attached to this role.
- Aligns with our EAP and current endeavors focused on recruiting from underrepresented communities—including diverse ethnicities, gender-specific experiences, and protected Veterans/Individuals with Disabilities.
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Benefits & Culture
BNY Mellon enhances our workforce with highly competitive pay, benefits, and wellness support, all built on a foundation of pay-for-performance excellence.
Wellbeing & Development Support
- Comprehensive health and financial planning resources.
- Flexible workplace policies and generous paid time-off, encompassing paid volunteer leave to support personal and family needs.
- Fully digital accessible tools enable-busy schedules.
Global Recognition & Alignment
We share a narrative of industry devotion with global accolades:
- Classified among Fortune’s Top Innovative Companies (2025)
- Recognised as one of Fortune’s Most Admired Companies (2025)
- Honoured by Just Capital and CNBC as the "Most Just Companies"
Join us to be part of a pioneering platform where every individual’s contribution drives positive change. Learn more about #LifeAtBNY by visiting: BNY Newsroom • BNY LinkedIn
Equal Employment Opportunity / Affirmative Action Employer | Open to all Agendas & Achievements | [LinkedIn/BNY Pays Diverse Ways]*
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