BNY Mellon
Senior Specialist, Client Processing
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Senior Specialist, Operations Oversight – Transfer Agency (Manchester, UK)
At BNY (Bank of New York Mellon), our culture empowers exceptional growth and success. As a leading global financial services company, we handle nearly 20% of the world’s investible assets and innovate with cutting-edge AI and technology to drive industry transformation and uplift communities.
Where bold ideas meet groundbreaking tech and exceptional talent, we shape the future of finance. Join us as #LifeAtBNY—where innovation thrives, and your potential is limitless.
About the Role
We are seeking a Senior Specialist, Operations Oversight to join our BNY Transfer Agency team in Manchester, UK.
Key Responsibilities
- Leverage oversight capabilities to ensure Transfer Agency operations meet and exceed client service standards, covering:
- Transaction processing
- Records maintenance
- Payments
- Reconciliation
- Other critical operational functions
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Investigate and resolve day-to-day operational queries, issues, and incidents, analyzing data to:
- Monitor performance
- Drive continuous improvement
- Maintain and review relevant procedures
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Support the Operations Manager with:
- Daily workflow management
- Team training and development
- Periodic reviews and audits with internal/external stakeholders
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Ensure strict compliance with regulatory requirements, including:
- CASS, COLL, COBS
- DISP, GDPR
- Consumer Duty (where applicable)
Requirements
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Education & Experience:
- Combination of training/experience demonstrating suitability for the role.
- A relevant bachelor’s degree is beneficial but not mandatory.
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Financial Services Experience:
- Preference for operational roles in financial services.
- Experience in transaction processing/client reporting strongly valued.
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- Technical Aptitude:
- Experience with, or willingness to develop, AI/digital tools preferred.
Benefits & Rewards
Our competitive package includes:
- Global resources/tools tailored to your life’s needs
- Health & resilience support, achievable financial goals
- Generous paid leave protocols, including paid volunteer time
- Pay-for-performance culture rooted in excellence
BNY celebrates diversity and is committed to equality, offering inclusive opportunities for:
- Underrepresented racial/ethnic groups
- Females
- Individuals with disabilities
- Protected Veterans
Join us and power the future of finance—where impact, innovation, and career growth intersect.
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