BNY
Senior Specialist, Client Processing Team Lead
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Senior Specialist, Client Processing Team Lead
Senior Specialist, Operations Oversight – Transfer Agency Team (Manchester, UK)
At BNY Mellon, we shape the future of finance by uniting visionary ideas with cutting-edge technology. As a global financial powerhouse managing nearly 20% of the world’s investable assets, we empower teams to deliver transformative solutions that reimagine industries and enrich communities—every day.
Join us in Manchester, UK as Senior Specialist, Operations Oversight, where your expertise will drive excellence, ensure compliance, and champion continuous improvement in our Transfer Agency operations.
Key Responsibilities
- Oversee operational processing—including transaction processing, records maintenance, payments, and reconciliations—to ensure 100% compliance with modernised client service standards.
- Investigate and resolve day-to-day operational queries, issues, and incidents, analysing data to monitor performance and implement data-driven enhancements.
- Collaborate with the Operations Manager to deliver daily workflow planning, staff training and development, and highlight operational best practices.
- Lead periodic reviews and audits with internal/external stakeholders while ensuring adherence to all client regulatory requirements, including:
- CASS (Client Assets Safeguarding)
- COLL (Client Assets)
- COBS (Conduct of Business)
- DISP (Disclosure, Performance and Transparency)
- GDPR
- Consumer Duty
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What We Look For
- Experience: Combination of education, training, and hands-on experience in financial services with either operations or client reporting. A Bachelor’s degree is beneficial but not mandatory.
- Financial & Compliance Expertise: Preference for candidates with experience in transaction processing, client reporting, or operational oversight within regulated environments.
- Tech-Ready Mindset: Experience with or willingness to develop proficiency in AI/digital tools is a differentiator.
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Why Join Us?
Culture & Recognition
- Ranked among Fortune’s America’s Most Innovative Companies (2025) and World’s Most Admired Companies (2025), plus Most Just Companies by Just Capital (2025).
- A culture backed by bold innovation, robust diversity, and integrity—where every employee is empowered to grow and contribute meaningfully.
Rewards & Benefits
- Competitive pay aligned to individual performance and market benchmarking.
- Flexible global resources supporting work-life balance.
- Wellbeing initiatives: Health perks, financial planning tools, and paid volunteer time to stay grounded and connected.
- Diverse opportunities that evolve with your career—because where you start is only the beginning.
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