Travis Perkins plc
Senior Store Assistant - Keyholder
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Senior Store Assistant - Keyholder
Senior Store Assistant (Keyholder) – Durham
Role Summary
We are seeking a Senior Store Assistant (Keyholder) to join our team in Durham, working 25 hours per week in a fast-paced, customer-focused store environment.
This is a keyholder role requiring accountability, supervision of team members, and the ability to manage early starts (from 7:00 AM) and late finishes (until 8:00 PM). Experience in handling keyholder duties and leading a team is essential.
As well as supporting world-class customer service, you’ll get involved in:
- Deliveries and warehouse tasks
- Stocking shelves
- Handling orders
- Maintaining store cleanliness
If you thrive in a hands-on environment where hard work, ethical standards, and a positive attitude are valued, this could be the right opportunity for you!
What You’ll Be Doing
You will represent Toolstation as its friendly face, offering outstanding service while also contributing to operational tasks. Key responsibilities include:
Customer Experience & Service
- Provide impeccable service: Engage with customers, answer their needs, and assist with projects—helping them find exactly what they require.
- Ask the right questions: Gain a deep understanding of customers’ projects to recommend the best products.
- Deliver results: Work efficiently during busy periods to ensure smooth operations and happy customers.
Operational Responsibilities
- Handle logistics: Manage deliveries, unpack stock, and prepare orders—get ready to wear multiple hats!
- Ensure store presentation: Keep the store clean, well-stocked, and customer-friendly.
- Boost retail sales: Promote Toolstation Club and Trade Accounts to enhance customer loyalty.
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Keyholder Responsibilities
- Open/close the store: Take accountability for ensuring a secure and well-run environment daily.
- Supervise team assignments: Distribute daily tasks and provide temporary supervisory cover when needed.
What You’ll Bring
Core Essentials
- Reliable attitude – Please guarantee consistent attendance and flexibility.
- Commitment to teamwork – Provide support, lead by example, and foster a positive workplace.
- Accountability – Someone who steps up when problems arise and takes ownership of tasks.
- Motivation & positivity – Be genuinely enthusiastic and driven to perform well.
Desirable Experience
- Experience as a keyholder or supervisor in a retail or warehouse setting.
- Familiarity with customer-focused industries where excellent service is expected.
Why Choose Toolstation?
Career Growth & Development
Toolstation is a place where Shop Floor talent leads. Many of our Store Managers and Operations leads began as floor workers—this could be your opportunity to progress:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Develop within Toolstation or move across the Travis Perkins Group (within the UK’s leading retailer).
- Gain access to training programs, including our Toolstation Academy and Appprenticeship schemes.
- Your future is shaped here—not just today, but with endless potential.
Benefits Package
- Holiday: 22 days + Bank Holidays
- Pension & Life Assurance: Support for your financial future.
- Bonus Scheme: Earn extra for strong performance.
- Cycle to Work Scheme: Save on transport.
- Save & Buy As You Earn Scheme: Early return for discounts.
- Discounts: 20% off all Travis Perkins Group purchases.
- Wellbeing Support: Aviva Digicare+ access.
- Financial Education & Incentives: Programs to manage and grow your money.
- Retailer Partnerships: Perks at 1,000 major brands.
About Toolstation
We’re the UK’s fastest-growing multi-channel retailer of tools, accessories, and building supplies, trusted by:
- Trade professionals
- DIY enthusiasts
- Self-builders
Supported by the Travis Perkins Group, our innovation and dedication ensure ongoing store expansion and internal career opportunities. Whether you’re just starting or actively seeking advancement, we’re here to support your ambitions.
Next Steps
Find out more at www.toolstationjobs.com or apply now!
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