Raylo
Senior Strategic Partnerships Manager
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Senior Strategic Partnerships Manager
Why We Exist
Economic incentives, environmental pressures, and regulatory shifts are driving a global move toward the circular economy. Consumers and businesses are already moving away from rigid ownership models in favour of more flexible, affordable access. Yet while big tech has embedded subscriptions in everything from music to software to storage, the $1.5 trillion electronic device market remains underserved.
Until now.
Raylo is the subscription infrastructure for the world’s leading electronics brands, powering the circular economy by making devices more accessible, affordable, and flexible for consumers and businesses. The only way customers and manufacturers will make that shift is if it’s simple and cost-effective. This is where we come in.
What We’ve Built
We enable the world’s leading electronics brands to shift from single-use to circular, customer-centric business models. We’re at £70m ARR, profitable, growing fast, with 200,000+ active subscriptions across consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from over 20,000 reviews.
For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when you’re done. Behind that sits a sophisticated fintech platform powering device subscriptions end-to-end: credit and fraud decisioning, lifecycle operations, and the financing engine that lets brands offer subscriptions without using their own balance sheet.
No one else has built the full infrastructure to run electronics subscriptions at scale.
Our platform has two sides:
- Raylo.com marketplace gives consumers and small businesses access to premium tech from the world’s leading electronics brands.
- Raylo Pay is our embedded product, enabling brands such as PlayStation and LG to launch subscription journeys directly through their own DTC and e-commerce channels.
The impact of our circular model is significant:
- We cut emissions per device by around 50% compared to buy-and-discard.
- We’re B Corp certified, backed by Macquarie, NatWest and Channel 4 Ventures, and recognized by Tech Nation’s Future Fifty.
How We Work
AI is changing what small, ambitious teams can build. Companies that embrace it will define the next decade.
Raylo is uniquely placed to benefit. We combine proprietary technology and data with the orchestration of physical assets, operating across credit, fraud, pricing, logistics, refurbishment, resale and customer care. With AI improving every cycle, our moat deepens with scale.
At Raylo, AI is woven into how we work every day:
- We don’t ration access or hedge our bets. Our people use the best models and tools, and we expect them to do things that weren’t possible a year ago.
- Processes that used to be good enough are being rebuilt.
- Teams are replacing spreadsheets with bespoke tooling, and anyone can query our data layer in plain English and get real-time answers in seconds.
We give every team their own hackathon—a chance to step back, start with a blank sheet, and ask: If we were starting today, how would we do this?
The more we automate, the more human judgment matters. AI gives people back time, and we expect them to spend it on:
- Conversations
- Trust
- Craft
- Team judgment
We hit to a high bar. You’ll work with people who push you, raise your game, and expect you to do the same. We want every person at Raylo to do the best work of their lives and enjoy doing it.
Our Core Values
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💡 Be deeply curious – We thrive on innovation through diverse approaches, views, and people. 👟 Walk in your customer’s shoes – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want. 🎯 Focus and execute – We have a big vision, but we believe in nailing the most important problems first. 💥 Be gritty – Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.
The Opportunity
This is a high-impact commercial role, reporting to Raylo’s Director of Sales & Partnerships, sitting within the Commercial team led by the VP Commercial. You’ll own the commercial performance of a portfolio of brands including PlayStation, LG, and others as we expand. Your work will directly impact subscription volume, revenue, and Raylo’s share of wallet with the world’s largest electronics brands.
What You’ll Do
We’re hiring a Senior Strategic Partnerships Manager to own and grow Raylo’s commercial relationships with the world’s largest electronics brands. The role sits at the heart of how Raylo scales: each of these partnerships represents tens of thousands of incremental subscribers, but only if someone is driving the commercial agenda hard from our side. Your job is to make growth happen.
This is a senior commercial role with real ownership:
- You’ll set the agenda with each partner, bring commercial recommendations the business hasn’t asked for yet, and treat every interaction as an opportunity to unlock the next stage of growth.
- You go into meetings knowing what you need to walk out with, and you take responsibility for getting there.
You’ll combine commercial ownership with operational rigor:
- Building forecasts
- Identifying levers
- Structuring asks
- Getting them executed
Collaboration is central: you’ll partner closely with Marketing, Product, Operations, and Finance to bring growth plans to life. There is no established playbook for how Raylo runs account management at this stage. You will help write it. If that sounds like someone else’s job, this isn’t the role for you.
Key Responsibilities
🔹 Commercial Ownership
- Own the commercial performance of your partner portfolio: orders, revenue, share-of-wallet, and category expansion
- Build bottoms-up forecasts, identify the levers, and make the case for the investment and trade-offs needed to deliver
- Identify and pursue new commercial opportunities:
- Bundles
- Embedded checkout
- New categories
- Co-funded marketing and run them end-to-end from idea to launch
🔹 Partner Relationships as Forcing Functions
- Set the agenda for every partner meeting. Walk in knowing what you need to walk out with—a commitment, a data point, a decision, or an unlock.
- Build relationships across multiple levels of the partner organisation. Don’t depend on one contact.
- Escalate confidently when partners under-deliver. Persistence and judgment are non-negotiable.
- Run Quarterly Business Reviews (QBRs) as commercial milestones, not status updates.
🔹 Commercial Recommendations and Internal Influence
- Bring recommendations to the business, not questions. Lead with your view and the reasoning, then tell us what you need to execute.
- Use data to make the case, not to report status. Forecasts and performance reads should drive specific asks.
- Build internal alignment with Finance, Marketing, Product, and leadership around your plans before taking them external.
- Help define how Raylo runs account management as we scale—cadence, reporting standards, partner playbooks.
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🔹 Performance Management
- Track and optimise account KPIs: Subscription volume, conversion, revenue per partner, share of category
- Report pipeline and forecasts accurately to the Director of Sales & Partnerships and VP Commercial.
- Maintain commercial documentation and partner intelligence—understand the partner’s business deeply to anticipate their constraints and priorities.
What We’re Looking For
You’ve owned commercial relationships with large, complex partners before. You know what it takes to drive growth from a base where the partner doesn’t always make it easy. You’ve led account relationships end-to-end:
- Building the commercial case
- Navigating stakeholders across multiple functions
- Structuring asks
- Getting things over the line
You bring genuine curiosity about what’s actually going on inside your partner’s business, and the confidence to push when you know what needs to happen.
Successful Candidates Have:
- 5–8+ years’ experience in partnerships, business development or B2B commercial roles, where you’ve owned a revenue or growth number.
- A track record of driving growth with large brands or OEMs, preferably in electronics, consumer tech, or adjacent categories where partner infrastructure is mature but partnership operations are not.
- Strong commercial rigour:
- Can model a deal, challenge terms, understand unit economics, and translate them into specific partner asks.
- Deep curiosity – you go one layer deeper than the brief asks for—on numbers, stakeholder context, commercial logic.
- Comfortable with ambiguity – you operate well when the playbook hasn’t been written yet, and you contribute to writing it.
- Self-starter mentality – you don’t need prescriptive direction. You bring the plan, then refine it with input.
- Excellent commercial communication: sharp briefs, confident commercial cases, partner meetings that extract what you need.
Opportunities & Benefits
🚀 Fast-track your career—40% of our employees are promoted every review cycle (bi-annually) 📱 Exclusive Raylo device lease for employees 🏥 Private Medical Insurance 📈 Stock options for all employees 📚 L&D budget to support the skills you value 🏢 Hybrid working model—3 set days in the London Bridge Office (Monday, Wednesday & Thursday) 🌴 33 days off, your way—25 days + 8 bank holidays, with full flexibility to use on the days that mean the most to you 👶 Enhanced maternity, paternity, adoption, or shared parental leave (if employed for 12+ months) 🧸 Workplace nursery scheme for major cost savings
Hiring Process & D&I Statement
We move quickly and aim to give you the best candidate experience. The process begins with a 15-minute call, no prep needed. If there’s a fit, we progress fast—every stage has a purpose, and we’re transparent about expectations.
If we need to adjust anything to accommodate you, please let us know.
As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates during onboarding.
Diversity & Inclusion at Raylo
At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.
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