HSBC Global Services Limited
Senior Strategy and Analytics Manager
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Senior Strategy and Analytics Manager
Senior Strategy Analytics Manager
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential—whether you’re aiming for a high-flying career or a fresh direction. We offer opportunities, support, and rewards to take you further.
We are one of the world’s largest banking and financial services organisations, spanning over 50 countries and territories. Our mission is to drive growth, enabling businesses to thrive and economies to prosper—ultimately helping people achieve their aspirations.
About the Role
We are seeking an experienced professional to join our team as a Senior Strategy Analytics Manager.
This exciting opportunity in the Client and Banking Analytics CCO Team will place you in the Client Insights and Analytics pillar. In this role, you’ll:
- Lead the delivery of high-impact insights that refine Corporate and Institutional Banking’s (CIB) client strategy and drive commercial success.
- Collaborate closely with coverage bankers, product sales, and servicing teams, translating complex data into clear priorities and actionable strategies.
- Help teams focus on high-value clients, meaningful conversations, and optimal opportunities.
As an HSBC employee in the UK, you’ll benefit from:
- Tailored professional development to grow your career.
- Competitive pay and benefits, including:
- Private healthcare for all UK-based employees.
- Enhanced maternity and adoption pay, plus return-to-work support.
- A contributory pension scheme with a generous employer contribution.
Key Responsibilities
You’ll be responsible for:
- Leading day-to-day engagement with an external vendor to embed analytics capabilities, including:
- Overseeing the Book of Work and controlling internal stakeholder coordination (from c-suite to frontline bankers).
- Applying governance, risk oversight, and controls to ensure delivery aligns with HSBC standards.
- Delivering client, sector, and portfolio insights (e.g., client journey analytics, competitive positioning, wallet/peer benchmarking, client value) to inform commercial actions for Coverage, Product, and Servicing teams.
- Defining and sustaining fit-for-purpose analytical approaches and performance reporting (e.g., client value, returns, engagement, pipeline quality), ensuring consistent methodology and impactful storytelling.
- Integrating internal and external data sources (e.g., Voice of the Client, NPS, Coalition Greenwich, Dealogic) to identify:
- Market trends.
- Commercial opportunities and risks.
- Prioritisation frameworks to shape client planning.
- Partnering with Omnia and CME stakeholders to:
- Embed insights into frontline workflows.
- Enhance usability and driving adoption through practical use cases and feedback loops.
- Supporting market data management, including:
- Defining requirements and engaging vendors.
- Ensuring dataset utilisation complies with governance and compliance.
- Tracking adoption and impact of insight deliverables, refining strategies based on stakeholder feedback and measurable outcomes.
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Requirements
To excel in this role, you should possess:
- The ability to translate complex data from diverse sources into actionable, client-focused insights, informing decision-making, reporting, and commercial strategy.
- Strong hands-on analytics expertise, covering:
- Quality assurance of large/complex datasets.
- Diagnosis and resolution of data quality issues.
- Translation of findings into practical, growth-enhancing actions.
- A solid grasp of market data landscapes relevant to CIB, including:
- Evaluating and sourcing external market data.
- Managing datasets in alignment with governance and compliance.
- Experience working with multiple platforms, including:
- CRMs and financial reporting tools.
- Client feedback mechanisms (e.g., Voice of the Client, NPS tools).
- External market data providers.
- Proficiency in data visualisation tools (e.g., Tableau, Power BI) for creating clear, impactful dashboards and reports, plus SQL for data querying and extraction.
- A deep understanding of:
- Banking business models and client lifecycle stages.
- Frontline operational rhythms and competitive landscapes.
- Key performance indicators (KPIs) and revenue drivers.
- Strong institutional knowledge of banking, including expertise in:
- Product portfolios and coverage models.
- Influencing and aligning stakeholders at all seniority levels to drive outcomes.
- Outstanding communication and interpersonal skills, enabling effective collaboration across:
- Coverage, product, servicing, analytics, and technology teams.
- External vendors.
- Confidence in presenting insights and recommendations to senior stakeholders.
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Opening Doors to Opportunity
At HSBC, we celebrate diverse perspectives and foster inclusive, accessible workplaces where everyone can thrive. Our commitment includes:
- Removing barriers based on gender, ethnicity, disability, religion, sexual orientation, socio-economic background, or age.
- Supporting people with disabilities, long-term conditions, or neurodivergent individuals—offering interviews to those meeting the minimum criteria for the role.
If you require accommodations or adjustments during the recruitment process, please contact our Recruitment Helpdesk at:
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