King's College London
Senior Student Support Officer
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About us:
At King’s, our purpose is to put knowledge to work for the benefit of society.
Strategy 2030 builds on almost 200 years of excellence, setting out our shared ambition to respond to a changing world while remaining true to our mission. As a member of our community, you will help us deliver our ambitions across our five strategic priorities: delivering student success in and beyond the University; investing in research and education excellence; fostering innovation and entrepreneurship; building sustainable finances for a secure future; and strengthening an inclusive, collaborative and inspiring University community.
You will join one of the 9 Faculty or Global Mobility teams as one of a diverse community of professional services colleagues dedicated to supporting students throughout their journey at King’s. Working with colleagues in the Faculty/Department and in Student & Academic Services Directorate (SASD) you will help deliver high-quality services that enable student success and help ensure every student can thrive and achieve their potential.
About the role:
The Student Support Officer sits within the Student Support Team (or equivalent) supporting attendance and engagement monitoring activity.
The role is responsible for supporting student attendance monitoring, coordinating and providing early support for students whose engagement is a concern as well as supporting later follow up, triaging cases for escalation to specialised support staff as required and ensuring that attendance records meet UKVI and institutional requirements.
The role provides first line wellbeing and signposting support, working closely with academic staff and professional services colleagues across King’s. They will ensure that attendance and engagement monitoring requirements and policy updates are communicated to staff and students, and answer queries about the policy and process and systems used.
The post holder will work as a conduit between central services, including the Student Support and Wellbeing Service, Visa & International Student Advice and Visa Compliance teams, Global Mobility Office, programmes teams and student support staff in the department, faculty, Senior Tutors, Personal Tutors and teaching staff.
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This post will be offered on a full basis (35 hours per week), and you will be offered a fixed term contract until 31st July 2027. Part-time applications will be considered.
This is a hybrid role for which the successful candidate will be required to be on-campus at least 2/3 days a week.
About you:
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
- Excellent written and oral communication skills with the ability to draft documents and correspondence for a broad range of audiences dealing with a variety of people in a professional and assured manner.
- Excellent attention to detail, with an ability to maintain high levels of accuracy when dealing with large volumes of documentation.
- Extensive IT and data analysis skills, with the ability to assimilate large and complex sets of information quickly and accurately.
- Experience interpreting complex regulations and processes and explaining these to a varied audience in a straightforward and engaging manner.
- Experience working collaboratively with a range of teams or stakeholders.
- Strong organisational skills and ability to prioritise effectively.
- Confidence using digital tools for record-keeping and reporting.
Desirable criteria
- Experience working in higher education in student support, engagement, pastoral or administrative roles.
- Understanding of UKVI attendance expectations.
- Understanding of safeguarding principles, especially for under 18s.
- Experience using systems such as SITS, KEATS, digital attendance tools (QR), Microsoft Forms and Power Automate.
Further information:
At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.
The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.
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We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination. When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant’s own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment.
We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.
We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.
To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.
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