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Senior Support Engineer
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Senior Support Engineer
Senior Support Engineer (Microsoft 365 / Infrastructure) – Contract
£275/day (Inside IR35)
6 Months Initially
Remote (Occasional Travel to Manchester or Southampton if Required)
We're working with an established technology organisation undergoing a significant period of growth and transformation following a major acquisition programme.
As part of this expansion, they're looking for an experienced Senior Support Engineer to strengthen their internal IT function and provide technical leadership across Microsoft infrastructure, cloud services and networking.
This is an excellent opportunity for someone who enjoys combining day-to-day infrastructure support with project work, whilst acting as the technical escalation point for a growing Service Desk team.
The Role
You'll join an experienced IT function supporting a rapidly expanding business and will play a key role in maintaining and improving the company's Microsoft estate and wider infrastructure environment.
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You'll work across business-as-usual support whilst also contributing to infrastructure and cloud transformation projects.
Responsibilities include:
- Acting as the senior technical escalation point for complex infrastructure issues
- Supporting and administering Microsoft 365 technologies including Exchange Online, Teams, SharePoint, OneDrive and Outlook
- Managing Microsoft Entra ID, Conditional Access, MFA and Intune
- Supporting AWS cloud infrastructure and hybrid environments
- Troubleshooting networking issues including DNS, DHCP, VLANs, routing, VPNs and firewalls
- Supporting identity and access management, SSO and authentication technologies
- Automating administrative tasks using PowerShell
- Mentoring junior Service Desk engineers and providing technical guidance
- Contributing to infrastructure improvement and migration projects
Skills Required
We're looking for someone with broad infrastructure experience rather than a specialist in one particular technology.
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You'll ideally have experience with:
- Microsoft 365 Administration
- Exchange Online
- Microsoft Entra ID (Azure AD)
- Microsoft Intune
- Teams & SharePoint
- AWS (or strong Azure experience)
- DNS, DHCP, Routing & VLANs
- VPNs & Firewalls
- PowerShell scripting
- Identity & Access Management (MFA, SSO, Conditional Access)
- Excellent troubleshooting and problem-solving skills
Any experience with Python, networking certifications or Microsoft certifications would be beneficial but is not essential.
What's on Offer?
- £275/day (Inside IR35)
- Initial 6-month contract
- Predominantly remote working
- Opportunity to work on both BAU and transformation projects
- Fast interview process
- Immediate start available
If you're an experienced Infrastructure or Senior Support Engineer looking for your next contract, we'd love to hear from you.
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