Marshall Land Systems
Senior Support Manager
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Brief Description
Why join Marshall Land Systems in this role:
As a Senior Customer Support Manager (Project) working within the Managed Support Services Team, you will be leading the delivery of Through-Life Equipment Support Contracts associated mainly with UK Government, and other NATO signatories, using Project Management best practices utilising Functional Specialists throughout MLS. In this role, you’ll take ownership of day to day project delivery, ensuring programmes are delivered on time, within budget, and to the highest quality standards while working within a collaborative and fast-paced support environment.
Your responsibilities in this role include:
- Manage the support contract, ensuring appropriate use of resources to deliver the required scope of work within agreed deadlines.
- Project deliverables & requirements across all functions. These are to be clearly articulated, documented, and shared across MSS and the wider organisation as appropriate.
- Manage and resolve matters relating to costs, work schedules, commercial technical, and production issues.
- Working with the assigned Procurement & Supply Chain colleagues, support the delivery of subcontracts, as required, ensuring delivery is in line with project needs.
- Ownership of the Project budget, leading and approving allocation to the appropriate Work Package and associated WBS items. Ensuring BAC, BAC(changes), EAC, and ETCs are reviewed and reported accurately with any cost variance clearly understood; ensuring parametric and trend analysis results are fully utilised with little to no ‘opinion-based’ reporting.
- Management of all other project financial targets in support of Revenue, Cash, and Margin.
- Proactively manage risks and opportunities and collaborate with others.
- Accountable for the Project Change Management regime.
- Support the adherence of the Lifecycle Management (LCM) Processes. Preparing and managing the tailored processes through governance sign-off.
- Support inputs to the IBP team for the bids and projects; presenting IBP foresight for upcoming activities.
- Support and manage effective 'Lessons Learned' activities.
- Undertake additional activities as required by line management.
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Requirements
Apply if you have most of the following:
- Experience of leading a team in a senior role, with a proven track record of the ability to influence internal/external stakeholders.
- Delivering projects ideally in the defence sector.
- Working in an Engineering / manufacturing / Through-Life Equipment Support environment.
- Worked within or lead multi-functional teams in a collaborative matrix-managed ‘IPT’ environment.
- Desirable: Knowledge of UK Government In-Service Support requirements and how to apply in a Project environment.
- Ideally, experience in the military or the defence industry. Experience of the full product development lifecycle of Integrated Systems.
- Some knowledge of engineering development techniques for projects including: technical requirements management, development and qualification validation and verification phases, technical risk, concurrency of design and production, project planning, project control, change management, performance measurement, cost control, and risk & opportunity management.
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Technical Skills/Education:
- Degree-level education or equivalent preferably in engineering, business, or defence studies.
- Project / Programme Management certification such as PRINCE2, APM (PMQ), PMI (PMP) or MSP and APM Risk Level 2.
- Strong ICT skills, including but not limited to MS365 tools such as Word and Excel.
- Excellent written and verbal communication skills.
- MS-Project or equivalent.
- Collaboration including identification and delivery of value for stakeholders.
Additional local needs:
- Hybrid working offered – 3 days on site in Cambridge, UK.
- Ability to travel in the UK and Overseas.
- Successful candidate will need to be eligible to hold UK SC Clearance.
Summary
Marshall Land Systems is a Canadian-owned global company with an unrivalled pedigree of British engineering excellence. From its origins in Cambridge, UK, through more than a century of innovation, pioneering advances from the nose of Concorde to the early Hydrogen fuel cell technology that ultimately powered the moon landings, Marshall engineers now continue to innovate specialist vehicles and infrastructure for NATO forces across the world. From bomb disposal vehicles to deployed shelters, from command and control to CT scanners on the battlefield, Marshall Land Systems protects people in critical situations with the very best in engineering. It employs 600 people with major facilities in the UK, Canada, and the Netherlands.
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