Science Museum Group
Senior Supporter Engagement Manager (12 Months Maternity Cover)
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Can you help us create meaningful experiences that inspire supporters to build long-term partnerships with the Science Museum Group?
About us
At the Science Museum Group, we make it our mission to Inspire Futures. Across our museums, collections, exhibitions, and public programmes, we connect people with stories of science, innovation, and human achievement.
The Fundraising and Partnerships team plays a vital role in enabling this work by building strong relationships with philanthropists, corporate partners, trusts, and foundations whose support helps us deliver our mission. Through thoughtful engagement, impactful communications, and exceptional stewardship, we ensure our supporters feel connected to the difference they make across the Group.
We are now looking for a Senior Supporter Engagement Manager to join us on a fixed-term basis as maternity cover for 12 months. This is a full-time role (35 hours per week), based at the Science Museum in London, with hybrid working available.
About the role
As Senior Supporter Engagement Manager, you will lead the development and delivery of supporter engagement and stewardship programmes that help deepen relationships, strengthen donor retention, and support income growth across the Science Museum Group.
- You will work closely with fundraisers, communications colleagues, and stakeholders across the organisation to create meaningful supporter journeys that recognise the generosity of our funders and demonstrate the impact of their support.
- From bespoke experiences for major supporters to group-wide stewardship initiatives, you will ensure our engagement activity is creative, consistent, and aligned with fundraising objectives.
- You will partner with fundraising colleagues to develop engagement plans for prospects and supporters, oversee supporter communications and recognition programmes, and help deliver compelling fundraising collateral, including cases for support, stewardship reports, and impact-led communications.
- You will also manage stewardship budgets, track performance and return on investment, and continuously seek opportunities to enhance the supporter experience.
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Leading the Supporter Engagement Executive, you will play an important role in developing processes and approaches that ensure supporters receive timely recognition, meaningful benefits, and engaging opportunities to connect with the work of the Science Museum Group. You will collaborate with colleagues across museums and departments, bringing people together to create memorable supporter experiences and communications that inspire long-term partnership.
This is a strategic and hands-on role that combines relationship management, communications, project delivery, and continuous improvement to help maximise the impact of philanthropic support across the Group.
About you
You will bring experience of developing and delivering supporter engagement, donor stewardship, or fundraising communications programmes, with a strong understanding of how to create exceptional experiences that build loyalty and long-term support.
- You will be a confident communicator with experience creating compelling written materials, such as cases for support, donor communications, stewardship reports, or impact updates.
- You will be able to tailor messages for different audiences and communicate the value of philanthropic support in a clear and engaging way.
- You will have strong organisational and project management skills, enabling you to manage multiple priorities, balance stakeholder expectations, and deliver high-quality work to tight deadlines.
- You will be comfortable working collaboratively across teams and building positive relationships with colleagues, supporters, and senior stakeholders.
- You will be analytical and detail-oriented, with the ability to evaluate engagement activity, use data to inform decisions, and identify opportunities for continuous improvement.
- Experience of supporter or donor stewardship, fundraising operations, CRM systems, or major donor engagement would be beneficial.
You will also share our commitment to creating an open, inclusive, and supporter-focused culture where collaboration, creativity, and innovation are valued.
Don't feel you meet all the criteria? We welcome you to apply even if your experience doesn't match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.
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Applying
View the Vacancy Information Pack listed under 'Attachments' on the vacancy listing on our website for more details about the role and the application process or click 'Apply Online' to submit an application.
What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.
- Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
- Career growth. We offer enhanced support with personal and professional development.
- Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
- All our colleagues can access an employee assistance programme and other wellbeing support.
- Colleague networks. Our colleague-led networks are an informal forum for colleagues to come together to discuss topics of shared interest and lived experience. They create a space for people to exchange ideas, discuss best practice, socialise and build a sense of community.
- Enhanced contributory pension. To support you in saving for the future.
- Interest-free loans. When you need a little extra cash for life events or home improvements.
- Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.
Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.
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