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We are looking for an experienced Senior Surveyor to join our Property Services team, leading the delivery of high-quality responsive repairs across our housing portfolio.
This is an excellent opportunity for a technically strong surveyor with experience in social housing to play a key role in supporting a team of Surveyors, driving service improvements, resolving complex repair issues and ensuring residents receive outstanding customer experience.
The Role
Reporting to the Regional Property Manager, you will provide technical leadership and support to the Responsive Repairs team, ensuring repairs are accurately diagnosed, delivered within agreed timescales and completed to a high standard.
You will work closely with internal teams, contractors and stakeholders to manage complex repair cases, disrepair matters and building defects while ensuring works are delivered safely, efficiently and within budget.
Key responsibilities include:
- Providing technical guidance to Surveyors on complex repairs, building defects and diagnostic solutions.
- Supporting and developing the Responsive Repairs team to deliver a consistent, customer-focused service.
- Managing contractor performance and building effective working relationships to improve service delivery and value for money.
- Monitoring Surveyor workloads, productivity and repair quality to ensure performance targets are achieved.
- Using the NHF Schedule of Rates (SOR), basket rates and technical knowledge to accurately scope and validate repairs.
- Assisting with complaint resolution, disrepair cases and complex building issues.
- Producing regular performance reports and identifying trends to drive continuous service improvement.
- Managing expenditure within agreed budgets and ensuring works are referred appropriately between responsive and planned maintenance teams.
- Promoting compliance with Health & Safety legislation, CDM Regulations and organisational policies.
- Participating in the Out of Hours rota when required.
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About You
We're looking for someone who combines excellent technical knowledge with strong leadership and communication skills.
You will have:
- Proven experience managing or mentoring a surveying team within a responsive repairs or property maintenance environment.
- A strong background in diagnosing complex building defects and delivering responsive repairs within social housing.
- Experience using the NHF Schedule of Rates (SOR), basket rates and repair specifications.
- Sound knowledge of damp and mould diagnostics, building pathology and housing repairs.
- Experience managing contractors and driving high standards of quality, performance and customer service.
- Good understanding of HHSRS, CDM Regulations and Health & Safety legislation.
- Excellent organisational skills with the ability to manage competing priorities and make informed decisions.
- Strong communication skills, with the ability to explain technical issues clearly to residents and colleagues.
- RICS qualification (or working towards an equivalent professional qualification).
- A full UK driving licence and access to a vehicle insured for business use.
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What You'll Bring
You'll be a proactive problem solver with a passion for delivering excellent customer outcomes.
You'll enjoy working collaboratively, leading by example and using your technical expertise to improve services, support colleagues and help maintain safe, high-quality homes for our residents.
Successful applicants will be subject to a Basic DBS check.
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