InfoHedge Technologies LLC
Senior Systems Administrator
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Senior Systems Administrator
About Us
Thrive is a rapidly growing technology solutions provider, focusing upon:
- Cloud
- Cyber Security
- Networking
- Disaster Recovery
- Managed Services
Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. We’re on the look-out for individuals who don’t see their weekdays as "a job", but rather opportunities to develop valuable skills that ignite their passion and lead to a CAREER.
If you’re attracted to a "work hard, play hard" environment and seek the guidance, training, and experience necessary to build a lucrative career, then welcome to THRIVE!.
Position Summary
We are currently seeking a Systems Administrator to work within the engineering team to serve our growing client base.
Systems Administrators are responsible for:
- Remote client support
- Heavy interaction with end-users in diverse computing environments
Engineers thrive daily in our energetic, fast-moving, collaborative, demanding & results-oriented work environment. We’re looking for individuals who demonstrate:
- Technical proficiency
- Strong verbal and written communication skills
- Desire to learn and become involved in all aspects of IT
Thrive provides a unique work environment for ambitious individuals through:
- Unparalleled diversity of work
- Opportunities for growth
Responsibilities
- Analyze and document an unfamiliar client/server network environment, assessing the quickest path to resolution for incidents.
- Perform rapid analysis of workstation/server-level incidents, demonstrating the ability to determine root cause.
- Handle diverse computing environments across various business sectors.
- Develop client standards based on Thrive's best practices, and document + evaluate needs across the client base.
- Troubleshoot and research server-level issues and network-level issues independently.
- Require vast technical understanding and the ability to:
- Understand escalation notes
- Quickly determine and resolve complicated technical issues
- Provide consulting to clients on:
- Certain applications
- Thrive’s best practices
- General computing processes
- Offer escalated support, mentoring, and technical leadership to other engineers.
- Identify opportunities for improvement in client environments and capture these in our central information/documentation system.
- Identify reoccurring issues dealt with in the remote service center and develop a plan for permanent resolution through problem management.
- Constantly review security best practices in relation to client environments to:
- Uncover potential risks
- Suggest internal resolutions as part of change management
- Work with the Team Lead to implement designated standards across the customer base, improving service delivery.
- Resolve incidents related to, but not limited to:
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- Mail Application/Office 365 issues
- Firewall Issues, including:
- SSLVPN
- Site-to-Site VPN
- Access Rules
- Troubleshooting and assessment of backup/disaster recovery solutions to ensure:
- Data retention
- Uptime
- Client/Server Connectivity issues (per [standard operating procedures])
- Data restores (individual file level and company-wide)
- Remote Access incidents, including:
- Citrix
- Terminal Services
- Any Incidents escalated from Systems Engineers
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Qualifications
Basic:
- Bachelor’s Degree, Technical Degree, or equivalent work experience
- Excellent problem solver; ability to:
- Prioritize tasks
- Coordinate between them
- 6+ years of desktop and/or server support experience
- Self-motivated:
- Ability to work independently
- Ability to work in teams
- Experience in:
- Designing network architectures
- Inclusive of:
- LAN/WAN networking
- Windows Servers
- Experience troubleshooting:
- Network configuration issues
- Hardware issues
- Experience troubleshooting server hardware issues
- Knowledge and experience with:
- Microsoft Server & Workstation Technologies
- Office 365
- Azure
- Excellent written and oral communication skills
- Ability to:
- Articulate technical information
- Convey it to non-technical people
- Excellent customer service skills
- Ability to:
- Follow previously documented processes
- Notify management of unclarified variables
- Availability to work:
- After hours when necessary
- For on-call rotation, if applicable
- Ability to work effectively:
- In teams
- Alone
Preferred:
- Microsoft 365 Administrator Certification [MS102]
- Windows Server Hybrid Core Infrastructure Certifications
- [AZ800/AZ801]
- Microsoft Certified Solutions Associate (MCSA: Server Administrator) or higher
- Virtualisation Certifications
- VCA/VCP
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