CSC
Senior Systems Engineer
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Senior Systems Engineer
Senior Systems Engineer
Location: Amsterdam, Luxembourg, EMEA
Work Schedule: 8:30 AM to 5:30 PM CET
Work Model: Hybrid
Introduction to the Role
The Senior Systems Engineer is a Tier 2 support role responsible for ensuring the stability, performance, and continuous improvement of business-critical applications within the Global Financial Solutions (GFS) business unit. This position acts as the technical escalation point from Tier 1, offering deep application and systems expertise. It requires close collaboration with development, infrastructure, and business stakeholders to resolve incidents, prevent recurrence, and enhance service quality.
The ideal candidate merges strong technical troubleshooting skills with a service-oriented mindset, alongside a solid understanding of financial services operational requirements. The salary range for this position is €50,000 – €60,000.
Key Responsibilities
- Provide Tier 2 support for GFS applications, including investigation, diagnosis, and resolution of complex incidents unresolved at Tier 1
- Act as the escalation point for application-related issues, ensuring timely resolution in compliance with SLAs and business priorities
- Conduct root cause analysis (RCA) for recurring or high-severity incidents, documenting findings and corrective actions
- Participate in major incident bridges, providing clear technical leadership and effective communication
- Monitor application health, performance, and availability using enterprise monitoring tools, identifying trends and proactively addressing potential issues
- Collaborate with infrastructure and platform teams to assure systems are resilient, scalable, and secure
- Support application releases, patches, and configuration changes, including validation and post-deployment monitoring
- Review and evaluate changes for risk and operational readiness
- Work closely with GFS business users to understand application usage, pain points, and operational needs
- Translate business issues into technical insights and actionable solutions
- Provide clear, concise communication to both technical and non-technical stakeholders
- Create and maintain technical documentation, runbooks, and support procedures
- Contribute to knowledge articles to improve Tier 1 resolution rates and reduce incident volumes
- Identify opportunities to enhance application reliability, supportability, and operational efficiency
- Support automation efforts for monitoring, alerting, and routine operational tasks
- Promote best practices in application support, security, and compliance
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Required Skills & Experience
- Proven experience supporting enterprise applications in a production environment
- Solid understanding of:
- Application architecture and integrations
- Databases (SQL)
- Operating systems (Windows)
- APIs, batch processing, and job scheduling
- Experience with monitoring, logging, and alerting tools
- Ability to troubleshoot across application, infrastructure, and integration layers
- Typically 5+ years in application support or a similar role
- Proven experience in Tier 2 or Tier 3 support functions
- Experience supporting systems in a financial services or regulated environment preferred
- Strong analytical and problem-solving skills
- Methodical approach to troubleshooting in high-pressure situations
- Excellent written and verbal communication skills
- Capacity to manage multiple priorities and incidents concurrently
- Strong sense of ownership, accountability, and personal initiative
- Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience
- ITIL Foundation certification or higher
- Relevant technical certifications (cloud, database, OS, or application platforms) are beneficial but not mandatory
About Us
CSC is a global business, legal, and financial services company headquartered in Wilmington, Delaware, USA. We deliver knowledge-based solutions to clients worldwide across offices in 140+ jurisdictions in the Americas, Europe, Asia-Pacific, and the Middle East. With over 8,000 colleagues, we embody the vision We are the business behind business®.
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Our commitment extends beyond organizational success to fostering a diverse and inclusive culture, empowering colleagues for professional growth and mutual well-being.
Our career opportunities span from global hybrid/remote roles to competitive benefits, including:
- Annual success-sharing bonuses or commission plans
- Flexible benefits such as tuition reimbursement, referral bonuses, and a comprehensive compensation package
- A supportive environment for colleagues with disabilities
We strongly encourage applicants to apply directly via our careers site and avoid third-party intermediaries.
Disclaimer: This description outlines the general nature, level, and duties of this role. It is not exhaustive and does not define all responsibilities or qualifications required.
About The Team
At CSC, we push the boundaries of innovation, constantly challenging the status quo to cater to client needs. Our Fierce Client Spirit—lasting over 125 years—ensures we exceed expectations as the trusted partner of countless forward-thinking organizations.
Committed to attracting, developing, and retaining talent, we align individual growth with shared company goals. Our dynamic team delivers industry-leading solutions in business administration and compliance, securing industry recognition as a top workplace internation-ally. We believe in fostering fulfilling careers, with many positions filled through internal promotions and employee referrals.
Successful CSC colleagues enjoy:
- Success Sharing, bonuses, or commission plans based on performance
- A competitive benefits package, including annual leave
- Opportunities for continuous professional development (e.g., hybrid or remote work schedules in adherence with local regulations)
CSC is more than a workplace—we’re a family dedicated to innovation, excellence, and a brighter collective future.
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