Duties and Responsibilities

Course/Programme Administration

• Deal with/Oversee arrangements for dealing with enquiries by telephone, email, letter and in person relating to entry requirements, progression, combination of courses etc.
• Oversee and implement agreed recruitment, publicity and advertising to the designated courses/programmes. Arrange interviews, open days and summer schools for prospective students.
• Organise the student induction week and assist students as they begin their studies, including advice on registration procedures.
• Plan for the new and existing cohorts at start of session and all associated presentations, talks and surgeries for students.
• Work with other administrators/academic programme directors to create and manage the departmental timetable for all designated taught courses, including the managing of room bookings (if necessary) and liaison with staff in the implementation of the common timetable.
• Allocate students to courses/programmes/tutorials/projects/placements etc., distribute lists and upload information to Portico. Inform teaching staff of the regulations and keep a record of all the contact between teacher and tutee, following up where necessary.
• Update and brief academic/teaching staff on student application procedures and course/programme procedures.
• Responsible for uploading and maintaining departmental content on Moodle.
• Responsible for updating entries in the prospectus, advertising materials, course/programme handbooks and the web pages relating to designated course/programme, ensuring that they are accurate.
• If applicable, organise logistics for student field trips/events throughout the year, occasionally attending trips to assist teaching staff in looking after students.

Student Records and Enquiries

• Be the first point of contact for queries from staff and students, regarding our regulations, timetabling and pastoral guidance, and provide advice on procedures, programme choice, financial implications etc.
• Create and maintain current and historic student files and lists, to assist with strategic planning and recommendations.
• Process course changes, withdrawals and interruptions of study for students both internally and through correspondence with local authorities/sponsoring bodies/placements etc.
• Assist with general student welfare, referring students to others as appropriate.
• Co-ordinate and analyse student evaluation questionnaires, preparing data analysis and implementing changes according to feedback, as required.
• Assists with promoting central and national student surveys.
• Monitor attendance and engagement of students, keeping detailed records and taking appropriate action when required.
• Liaise with appropriate Faculty and Registry Personnel in verifying and correcting student records – including liaison with the Finance Office regarding student fee liability and debt collection.
• Advise students on our scholarship information and organise departmental nominations for scholarships: both internal and external.
• Liaise with Disability Services in seeking appropriate provision for students with disabilities.
• Manage activities such as the Year Abroad schemes, providing advice and guidance to interested students and co-ordinating translation of marks when they return.