Menlo Security
Senior Technical Account Manager
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About the Role
Menlo Security’s mission is to enable the world to connect, communicate, and collaborate securely without compromise. Amid the changes brought by COVID-19, this mission remains critical. Menlo supports customers across major enterprises, including Fortune 500 companies, 9 out of 10 of the world’s largest global banks, and the Department of Defense.
As Menlo grows from 400 employees, the right candidate will contribute to the next phase of the company’s journey. Perl Lalalpap idealy, seek individuals who are:
- Ethical
- Hyper-organised
- Fanatically detail-oriented
- Service-oriented
- Receptive to feedback while confident in providing it
Menlo Security welcomes diverse talent and remains well-funded for growth by top-tier investors such as Vista Equity Partners ("Vista"), General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures.
Position Overview: Senior Technical Account Manager
The Professional Services team at Menlo assists customers in properly deploying their Menlo solution. The Senior Technical Account Manager acts as both a senior technical individual contributor and an account management leader. Responsibilities include:
Deployment Role
- Serve as a key field resource collaborating with deployment teams, partners, and customers to provide deployment advisory services.
- Ensure proper design, configuration, resiliency, and best practices are followed during deployment.
Account Management Role
- Play a pivotal role in the post-sales process, driving sales leads and client retention.
- Requires expertise in technical product elements and clear instruction to achieve success.
Responsibilities
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Customer Requirements Management
- Understand and document Statements of Work (SOW) with precision.
- Present Menlo security assessment findings to customers.
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Technical Documentation & Training
- Develop detailed, professional documentation for migrations, deployments, and configurations.
- Train customers on deployments, customer integration with SSO, Azure Active Directory (AD), Proxies, Cloud APIs, and firewalls.
- Train onboarding customer admins through hands-on workshops and guided documentation.
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Integration & Troubleshooting
- Integrate Menlo with SSO, Azure AD, VMware, virtualised environments, firewalls, and cloud platforms.
- Design and execute test plans to validate solution resilience.
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Operational Delivery
- Self-project-manage deployments, ensuring timeliness and adherence to best practices.
- Gather customer feedback to drive product enhancements and cost reductions.
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Sales & Strategic Alignment
- Collaborate with sales teams to win new business.
- Maintain relationships with CIOs, CTOs, and CSOs to translate business needs into technical strategy.
Job Requirements
Experience & Skills
- 10+ years of relevant experience in Technical Account Management, Customer Success, Solution Architecture, or Professional Services.
- Proven skills in complex architecture projects, collaboration-driven problem-solving, and innovative solution design.
- Strong written and verbal communication skills, both in technical and business engagement.
- Ability to work with minimal supervision, prioritise and execute projects efficiently.
- Technical Proficiency:
- Deep knowledge of MITMs, TCP/IP, DNS, SSL/IPSec, HTTP/HTTPS, LDAP, AD/Active Directory (ADFS) authentication systems.
- Experience designing, deploying, and optimising workloads on AWS and GCP.
- Hands-on comfort with VMware, KVM, Nutanix, Docker/K8s, and Hyper-V.
- Proven troubleshooting expertise using Wireshark, tcpdump, strace, MTR, and mini-networking utilities.
- Scripting and programming skills: Bash scripting for automation; Python coding for middleware development.
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Security & Compliance Knowledge
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Experience selling network security technologies, including:
- Proxies, next-gen firewalls, SSL/TLS, DLP, CASB gateways, and load balancers.
- Working knowledge of SIEMs, MDM platforms, and zero-trust architectures.
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Industry certifications (e.g., CCNA, CISSP, CCSP) are a plus.
Travel & Business Conduct
- Willingness to travel to customer sites, partner engagements, and industry events as required.
Why Menlo?
Menlo fosters a culture of collaboration, inclusion, and innovation. Their core values include:
- Stay Aligned – Clear direction and shared purpose
- Get It Done – Taking action and delivering results
- Customer Empathy – Driving outcomes with the customer in mind
- Think Creatively – Embracing fresh ideas to scale Menlo’s success
- Help Each Other Out – Supporting and mentoring one another
Employment opportunities are equal for all applicants, ensuring consideration is given without discrimination based on race, sex, colour, religion, protected veteran status, or disability.
Agency Note: Menlo Security does not accept unsolicited submissions from recruiting agencies. Only resumes submitted via Ashby (ATS) and vetted by the Talent team will be considered.
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