Menlo Security Inc.
Senior Technical Account Manager
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Senior Technical Account Manager
Menlo Security – Senior Technical Account Manager
Mission: Menlo Security’s goal is to enable secure connectivity, communication, and collaboration without compromise. Amid the shifts caused by COVID-19, this mission is more critical than ever. Menlo supports customers across Fortune 500 enterprises, 9/10 of the world’s largest banks, and the Department of Defense.
The world has changed, and we’re scaling quickly—from 400 to 1,000+ employees by 2024. We seek passionate, empathetic, and agile professionals—experts who thrive under pressure, stay organised, deliver results, and balance humility with leadership.
Our funding is strong, led by top-tier investors including Vista Equity Partners, General Catalyst, JP Morgan Chase, HSBC, and Ericsson.
About the Role
The Professional Services team at Menlo helps customers deploy and optimise the Menlo security solution. As a Senior Technical Account Manager, you will:
- Serve as a senior technicalField resource, remotely (or via travel) supporting large accounts pre-and post-Menlo deployment.
- Lead deployment and account management, guiding customers through design, configuration, resilience, and best practices.
- Drive post-sales engagement, improving lead conversion and retention through technical expertise and clear communication.
- Act as a link between customers, prospects, and internal teams (Deployment, Engineering, and Sales).
Key Responsibilities
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Deployment Expertise
- Align with the Deployment team, partners, and customers to deliver tailored advisory services.
- Ensure the technical integrity of deployments via best practices and error-free Statement of Work (SOW) creation.
Account Management & Engagement
- Work closely with CIOs, CTOs, and CISOs to design and implement scalable solutions.
- Provide technical leadership throughout adoption and ongoing support phases.
Customer Training & Advocacy
- Co-create and deliver detailed documentation for administrators and end-users.
- Conduct hands-on training and admin setup sessions to ensure long-term success.
- Gather customer feedback for feature enhancement and product roadmap input.
Sales Enablement & Opportunity Growth
- Collaborate with sales teams to identify upsell/cross-sell opportunities.
- Identify pain points that reduce support costs and improve user efficiency.
Requirements
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10+ years of experience in a technical-facing role, including:
- Solutions Architect
- Sales Engineer
- Technical Marketing Engineer
- Technology Professional Services Consultant
- Technical Account Manager
- Customer Success Manager
- Support Engineer
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Core Technical Skills:
- Deep knowledge of enterprise networking, cloud security (AWS, GCP), and authentication (LDAP, SAML, Azure AD, Active Directory).
- Firewall/Proxy expertise (NG Firewalls, SSL/TLS, IPSec, DLP/CASP gateways).
- Network troubleshooting and automation (Bash scripts, Python middleware).
- Industry certifications (CCNA, CISSP, CCSP) highly valued.
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Stakeholder Management:
- Ability to deliver clear technical guidance to non-technical audiences (executives, end-users).
- Strategic collaboration with sales, deployment, and product teams.
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Soft Skills:
- Problem-solving via customer collaboration and innovation.
- Exceptional communication, organisation, and agility.
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Logistics:
- Willingness to travel 25-60% of the time for on-site training, engagements, and events.
Why Menlo?
✅ Growth & Impact: Join a high-growth team shaping enterprise cybersecurity. ✅ Global Brand: Work with Fortune 500s, fintechs, and government bodies. ✅ Technology Leadership: Apply expertise in zero-trust architectures, cloud security, and identities. ✅ Culture: Our five core values (Alignment, Execution, Empathy, Creativity, Mutual Support) sustain a collaborative, mission-driven environment.
"At Menlo, we don’t follow a how-to manual. We work together, stay humble, and build trust effortlessly."
Note: Menlo is an equal-opportunity employer. Diversity, inclusion, and accessibility are integral to our success. All eligible applicants receive consideration.
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