Vallum Associates
Senior Technical Application Specialist
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Senior Technical Application Specialist
Location: Halifax / Edinburgh – Hybrid (2 Days Onsite) Duration: 12 Months Rate: £550 GBP/Day (Inside IR35)
About the Role
We are seeking an experienced Senior Technical Application Specialist to support a strategic transformation programme for a leading Banking & Financial Services client.
The successful candidate will play a key role in:
- Designing, implementing, and supporting enterprise customer communication platforms
- Ensuring secure, scalable, and high-quality customer communications across multiple banking channels
This role requires expertise in:
- Customer communications technologies
- Document composition platforms
- Business process automation
- Enterprise integrations
- Technical leadership within highly regulated environments
Key Responsibilities
Technical Leadership
- Lead complex technical initiatives across enterprise customer communication platforms
- Provide technical direction and architectural guidance to development teams
- Establish best practices, governance, and technical standards
- Drive innovation through proof-of-concept (POC) activities and solution improvements
Customer Communication Platforms
- Design, develop, and support enterprise communication solutions
- Deliver scalable document generation and communication workflows
- Enhance customer communication frameworks across digital and print channels
- Ensure high availability, performance, and regulatory compliance
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Solution Design & Integration
- Design integrations between communication platforms and enterprise banking applications
- Collaborate with business analysts, architects, and engineering teams
- Manage dependencies across upstream and downstream systems
- Support end-to-end solution delivery throughout the project lifecycle
Production Support & Continuous Improvement
- Perform root cause analysis for complex production issues
- Drive performance optimisation and platform stability
- Evaluate emerging technologies and recommend improvements
- Produce technical documentation and operational best practices
Stakeholder Management
- Work closely with business stakeholders, architects, and delivery teams
- Translate business requirements into scalable technical solutions
- Mentor junior engineers and provide technical leadership across the programme
Experience Requirements
- 10+ years of experience delivering enterprise application solutions
- Strong experience working with Customer Communication Management (CCM) platforms
- Experience leading complex technical initiatives within Banking or Financial Services
- Proven ability to deliver enterprise-scale transformation programmes
- Experience working within Agile delivery environments
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Technical Skills
Core Competencies
- Customer Communications Management (CCM) platforms (e.g., Precise DOC1, OpenText Exstream, Quadient Inspire, EngageOne, FIS CSF)
- REST APIs and enterprise integrations
- Document composition and orchestration
- PDF / AFP document formats
- CI/CD and DevOps practices
Banking Domain Knowledge
- Experience with:
- Banking or Financial Services environments
- Customer communication platforms
- Regulatory and compliance-driven environments
- Enterprise-scale application support
- High-volume customer correspondence
Preferred Qualifications
- Experience with document composition, post-composition, and archive solutions
- Knowledge of digital communication frameworks
- Experience with enterprise integration technologies
- Familiarity with modern web technologies
- Experience mentoring technical teams
Key Deliverables
- Enterprise Customer Communication Solutions
- Technical Architecture Documentation
- Platform Modernisation Deliverables
- Integration Designs
- Production Support Documentation
- Root Cause Analysis Reports
- Technical Standards and Best Practices
- Solution Design Documents
- Proof of Concept (POC) Deliverables
- Operational Runbooks
For further details, please contact: Priyanka Sharma Senior Delivery Consultant Office: 02033759240 Email: psharma@vallumassociates.com
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