Circle
Senior Technical Support Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Senior Technical Support Engineer
Circle (NYSE: CRCL) is one of the world’s leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle’s platform includes the world’s largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Learn more at circle.com.
About the Role
Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions.
Speed and efficiency are motivators for our success, and our employees live by our company values: High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged, and everyone is a stakeholder.
Responsibilities
Circle is looking for a Senior Technical Support Engineer who will:
- Provide world-class support to customers building on the Circle Platform and Ecosystem.
- Become an expert in helping clients with our API-based products and consulting with external developers.
- Embrace the challenge of solving open-ended problems in a timely manner.
- Be passionate about customer experience and enjoy contributing to early-stage building.
- Care deeply about contributing and improving company processes.
- Enthusiastically move at a fast pace, build foundational success, and help customers thrive.
Key Work Areas
Customer Support & Escalation Handling
- Engage directly with customer support tickets, delivering timely, accurate, and empathetic support to meet SLAs.
- Triage, investigate, and resolve technical and product issues related to:
- Cryptocurrency transactions
- Blockchain ledger activity
- API integrations
- Own customer escalations end-to-end, collaborating closely with Engineering.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Operational & Engineering Support
- Participate in on-call rotations, including occasional weekend coverage, for 24/7 global operations.
- Lead and contribute to incident management, including:
- Post-incident reviews
- Root cause analysis
Tooling & Process Improvement
- Build, improve, and maintain internal support tooling and workflows.
- Increase team efficiency and automate recurring tasks using AI-driven engineering tools.
- Improve external help documentation and maintain an internal library of vetted answers for recurring issues.
Product Expertise
- Provide technical expertise for core products (e.g., participating in bug bashes and UAT).
- Drive projects toward enhancing customer experience, reliability, and operational excellence.
Team Leadership
- Serve as a technical leader and escalation point, guiding peers on:
- Complex issues
- Best practices
Job Requirements
Experience & Skills
- 4+ years in technical issue resolution for a fast-paced global support team, preferably supporting SaaS-based products.
- Relevant experience in financial services support.
- Ability to help customers diagnose and debug development issues.
- Strong programming experience in languages such as:
- JavaScript
- PHP
- Objective-C
- Python
- Golang
- Solidity
- Preferred knowledge:
- AWS and GCP cloud solutions
- REST APIs
- Distributed systems
- Databases
- Developer tools (e.g., tooling for software development)
- Experience with tools like:
- SQL
- Postman
- Kibana
- Jira
- Salesforce
- Confluence
- Experience with developer communities, such as Discord or Slack.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Incident & Technical Proficiency
- Proven experience with incident management, including:
- Leading high-priority technical escalations
- Conducting root cause analysis (RCA).
- Participating in on-call rotations.
- Demonstrated problem-solving skills and analytical thinking.
Communication & Language Skills
- Ability to write clearly and explain complex issues in simple terms.
- Multilingual skills are preferred.
- Availability to work over weekends and holidays as needed.
Additional Background
- Familiarity and experience with:
- Slack
- Apple MacOS
- GSuite
- Training and upskilling teams in delivering technical knowledge.
Compensation & Inclusion Policy
Circle is on a mission to create an inclusive financial future, with transparency at its core. Our compensation packages are based on various factors including experience, relevant skills, qualifications, and business needs. Reaching starting pay may vary by location.
Employment Principles
Circle maintains an equal opportunity approach in hiring and fosters an inclusive environment by relinquishing discrimination based on:
- Race
- Religion
- Color
- National origin
- Gender
- Sexual orientation
- Age
- Marital status
- Veteran status
- Disability status
- Any other protected status under applicable local laws
Circle participates in E-Verify where required by law.
For accommodation or support during the interview process due to a disability, please contact accommodations@circle.com. Your privacy will be preserved.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location