Affinity Water
Senior Technology Lead (Billing and Customer Experience)
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Senior Technology Lead (Billing and Customer Experience)
Chief Technology Readiness Lead – Customer Transformation Programme
We’re seeking an experienced technology practitioner to lead the technology readiness activities within our flagship Customer Transformation Programme. Over the next 2 to 3 years, this initiative will modernise our customer experience while replacing legacy billing and debt platforms.
The Role
Initially, you’ll lead the build planning and readiness workstream, ensuring full preparation across technology, data, people, and process. As the programme progresses, you’ll transition into the role of Senior Technology Lead, driving strategy, managing stakeholders, and overseeing the transition into and throughout the mobilisation and build phases (2027).
Key Responsibilities
- Lead technology readiness planning, governance, and delivery
- Own critical outputs, including:
- Customer segmentation and migration strategy
- Data cleansing
- Testing and environment readiness
- Manage internal and external teams within a complex programme environment
- Oversee budgets, supplier relationships, and delivery quality
- Ensure risks, compliance, and data governance are enforced effectively
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About You
- Proven experience in delivering large-scale technology/transformation programmes
- Strong background in data migration, governance, and system integration
- Experience in utilities, financial services, telecoms, or public sector 高度优先
- A confident leader with strong stakeholder management and communication skills
Why Join Us?
You’ll have the opportunity to shape a critical transformation, influence technology strategy, and contribute to a future-fit, high-performing organisation.
Benefits
- Salary: Up to £80,000 (depending on skills and experience)
- Learning & Development: Mentorship, formal courses, and open learning resources
- Bonus Scheme: Eligibility for the company's annual bonus
- Annual Leave: 26-30 days, rising with tenure + up to 5 extra paid days
- Inclusivity Policies:
- Celebration Days (for religious/important personal occasions)
- Double-match pension scheme (company max contribution: 12%)
- Family Benefits:
- Enhanced Maternity, Adoption, Paternity, Shared Parental Leave, and Fertility Support Leave
- Up to 5 full or 10 half-days of paid Carers Leave
- Parents with newborns receive 2 days paid leave per year
- Paternity leave is 2 full weeks paid leave
- Menopause & Wellbeing Support:
- Dedicated menopause policy and reasonable adjustments
- Access to our Wellbeing Centre for physical and mental health
- Employee Discounts:
- Tap4Perks (retail discounts, dental, and medical insurance via salary sacrifice)
- Up to 4 Affinity Days per year to volunteer in the community
- Life Assurance, plus:
- Dependants’ life cover (up to £25,000 for children, £50,000 for qualifying dependants)
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Diversity & Inclusion
As a Disability Confident employer, we aim to interview disabled candidates who meet the essential criteria. Consideration for disabled employees is prioritised under proportionality rules when quantities are strict.
Affinity Water champions diversity and inclusion, striving to foster a culture where everyone can thrive. We reflect the communities we serve by building a more representative workforce.
Find out more about our company culture and career development via: Affinity Water Careers
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