Octopus Energy
Senior TechOps Generalist
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TechOps Generalist, Enterprise IT Support Team
About the Role
We’re expanding our small and efficient TechOps team at Octopus Energy and are searching for a TechOps Generalist—not just to support the business, but to shape the future of TechOps at a global scale. We’re not looking for traditional IT support; instead, we need a deeply knowledgeable, experienced multidisciplinary professional who thrives in ambiguity, embraces automation, and partners across the business.
This role defies the "Jack of all trades" stereotype—you’ll be a multi-domain specialist rather than a generalist. TechOps at Octopus is an evolving, dynamic team that handles everything from 1st-line support to high-level strategic planning, blending technology expertise with organisational transformation. We automate issues out of existence instead of merely fixing them, and we scale with a cloud-first approach.
What TechOps Means at Octopus
A lean yet powerful replacement for traditional Enterprise IT, with a ratio of one TechOps team member per 1,000 employees. We manage:
- Desktop and laptop support (macOS and Windows)
- Network and office infrastructure
- SaaS and hardware procurement
- Cybersecurity and access controls
- Self-service solutions and automation
We handle big problems daily with a huge breadth of responsibilities, from collaborative troubleshooting to managing complex projects across business areas. Every day is different, and success depends on your ability to manage ambiguity and keep multiple "plates spinning."
Tools we use: Okta, Kandji, Kolide, Zscaler, Meraki, HiBob, Entra ID, Intune.
Responsibilities
- Deliver top-tier technical support to all business areas, ensuring employees can perform their roles efficiently—"their problems are our problems".
- Troubleshoot and resolve a wide variety of issues:
- Hardware faults (laptops, peripherals)
- Network problems
- Account provisioning failures
- SSO (Single Sign-On) issues
- LDAP and Identity Provider errors
- Collaborate with our Security team to balance security, productivity, and user experience effectively.
- Systematically find and implement automation to streamline redundant tasks, reducing manual effort and errors.
- Empower self-service by developing intuitive, user-friendly solutions (e.g., chatbots, knowledge bases).
- Liaise with vendors to procure SaaS solutions and hardware, ensuring the best fit for our offices worldwide.
- Manage printer fleets, digital signage, CCTV, and access control across multiple global locations.
- Lead and manage complex technical projects with multiple stakeholders, ensuring alignment with business needs. Examples include:
- Migrations of identity providers (replacing insecure methods like SMS with phishing-resistant factors).
- macOS and Windows MDM (Mobile Device Management) transitions.
- Google Workspace/Microsoft 365 SaaS migrations for acquisitions.
- Office fit-outs with converged tech (networks, AV, cybersecurity).
- Deploying device trust and enforcement solutions (e.g., Windows Hello orтокол Жесткая автентификация).
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Requirements
We’re not fishing for reactionary support—we need a hands-on, experienced professional with at least 5–7 years in Enterprise IT, assist with high-impact strategic work.
Must-haves:
- 5–7 years of hands-on Enterprise IT experience, particularly with:
- SaaS solutions (e.g., Okta, Kandji, Zscaler).
- Identity & Access Management (IAM) (SAML, OAuth, OIDC, SCIM, Entra ID).
- Endpoint management for macOS, Windows, iOS, and Android at scale.
- Provisioning and troubleshooting SSO technologies (e.g., OAuth, OIDC).
- Network design and rollout using Cisco Meraki systems.
- Strong automation skills including scripting (Bash, PowerShell, Python or any other) and API integrations, prefer REST APIs.
- Experience working with multiple teams and stakeholders in a dynamic environment.
- ** quietly manage tasks that can escalate rapidly across global teams.
- Committed to quality over convenience: uncompromising integrity in execution.
- Unmatched于明晰为中心ences to balance diplomacy with technical rigor—expertise when needed for peers, approachability for end-users.
Nice to have but not essential: We assess solutions based on experience and adaptability. If your SPHE background scores high in some core areas and you're a hungry self-starter to build and learn the rest, reach out to us—our door is cracked open!
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Why You'll Love It Here
Octopus combines rapid learning, innovation, and generosity. Our culture fosters autonomy, ownership, and growth—fast. Ranked as Best Workplace (Glassdoor Q4 2022), with a 50 best placements for pioneering meaningful work—*mission-critical in a company that actually cares about work-life balance!
Since it’s your life at stake (pardon the pun), our “perks” aren’t superficial: they're carefully crafted for what truly matters to you. For more insights, visit: [Octopus Employee Benefits]
And because we’re simple:
- A UK salary band between £65,000 – £90,000, based on experience—we tailor pay honestly.
- On-site (any of seven major locations) or hybrid (office-based with 2–3 days in location)—your choice.
Ready to Shape the Future of Octopus?
We’re building our team from the ground up. Here, your skills and experience will define both our immediate and long-term success. If you’ve skóz hit this description grinned, click "apply". We’ve got big challenges—but we also need big, humble, approachable leaders who get stuck in.
This role is exclusively for people who want a difference. Not just another job. Why not rise to the excited challenge?
✨ We’ve faced to review applications using AI tools with respect, complete transparency… (Full hiring transparency policy here: [talent@octoenergy.com]) We stand firmly as an equal-opportunity employer, committed to diversity, and actively reject bias at every stage. Anyone applying should be one of the decent, thoughtful, empathetic humans we’d love to see in our team.***
Next Steps: Want to adapt some details or take this role with a twist? We’d celebrate the most unique perspectives. Whether real or perceived barrier, whether it’s technical or communicative—we will customise your process to be as smooth and fulfilling as possible, and communicate whenever you need updates.
Questions? Talent Team Info: talent@octoenergy.com.
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