Octopus Energy
Senior TechOps Generalist
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TechOps Generalist Vacancy
We are very excited to be growing our small and efficient TechOps team at Octopus. We aren’t looking for standard IT support—we are seeking an ambitious, deeply knowledgeable, and experienced TechOps Generalist to join our team, grow alongside the rest of the company, and ensure we are doing so in a secure and safe way.
About the Role
You will be a key partner in defining what TechOps is at Octopus. We will be continuing to shape this team to provide world-class support to our employees, build solutions that tackle problems with engineering firepower, and implement transformational organisational change. Our mantra isn’t just to "fix things"—we automate many of them out of existence.
For us, a Generalist isn’t about knowing a little of everything—it’s a multi-disciplinary role for someone who’s deeply experienced across many facets of Enterprise IT. Think of multi-domain expert—a *specialist with broad knowledge rather than a Jack of all trades.
What is TechOps?
A modern, lean version of traditional Enterprise IT, akin to one staff member per 1000 Octopus employees. Our scope spans:
- What most people term "1st-line IT support" right through to:
- Strategic, high-level planning.
- Everything in between.
We tackle big, complex problems, covering extensive challenges to ensure our people and organisation remain agile and efficient. Dealing with ambiguity is inherent to working in TechOps, making every day dynamic and exciting as you navigate challenges across the business.
Our approach is cloud-first to enable rapid scaling and focused value. We don’t utilise traditional on-premises Active Directory (AD) models.
Potential Relevant Roles (Currently Held)
- Systems engineer
- DevOps practitioner
- Senior technical support specialist/advisor
- IT support system administrator
- Network Administrator (e.g., designing & installing Cisco Meraki solutions)
- Workplace technology specialist (e.g., MDM, macOS/Windows/iOS/Android scaling)
- Technical Identity & Access Management (IAM) specialists (including SSO/single sign-on)
- Office & tech coordination (including AV, digital signage, networks)
Main Responsibilities
Day-to-Day Support & Problem-Solving
- Provide delightful user-focused technical support—our employees’ challenges are our challenges.
- Investigate and resolve technical issues spanning:
- Laptop/network issues
- Account provisioning failures & SSO (Single Sign-On) problems
- Printer/network monitoring at global offices
- Office networks
- Security monitoring (CCTV, door access, office tech)
- Work with our Security team to balance security, productivity, and usability, maintaining a strong zero-trust ethos.
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Automation & Efficiency
- Continuously seek automation opportunities to elevate the user experience.
- Build and promote self-service portal solutions to empower employees to help themselves.
- Deploy APIs and scripting (e.g., Bash, Python, PowerShell) to streamline workflows and eliminate repetitive tasks.
Enterprise-Technology Rollouts & Projects
- Lead global projects including:
- Identity provider (IdP) migration or rollouts (e.g., Microsoft Entra/OKTA evolution).
- macOS and Windows MDM-scale deployments.
- Wider construction/networks ( VPNs, access controls, and tech setup for 6000+ staff strong).
- SaaS migrations (e.g., Microsoft 365 → Google Workspace for acquisitions).
- Phishing-resistant security upgrades (replacing SMS MFA with OTP/Hardware tokens).
- Coordinate hardware/software procurement (printers, mobiles, SaaS tools).
- Work with multiple teams and stakeholders, but spearhead projects critically from start to finish.
Key Requirements
Experience & Expertise
- 5-7 years solid, hands-on Enterprise IT experience.
- Multi-disciplinary (not "generalist") and deeply technical. Experience must include:
- Key SaaS tools: (e.g., Okta, Kandji, Kolide, Zscaler, or Intune / Entra ID).
- Hands-on identity deployment/PBAC: OAuth, OIDC, SAML, and interactive security (e.g., SCIM provisioning).
- Able to explain and implement policies for secure identities at scale.
- Mobile device management (MDM): macOS/Windows/iOS/Android deployments.
- Vendor partnerships: Expertise in toolchain integrations, billing, and contract streams.
Soft Skills & Collaboration
- Team player: No "w hörking craftsmanship"—transparency equals progress. Break problems down and make progress incrementally.
- Clear technical communicators (peer-to-peer to end-user) with a bias toward solution-craft, not "impossible demands".
- Multi-tasker or "plates-spinner"—able to juggle high-impact goals while meeting tight deadlines for multiple stakeholders.
- Pro-active ethical mindset: Decision-making for what’s right (not just easy) with a passion for process improvement.
Preferred Proficiencies
- Demonstrated examples of writing/maintaining scripts or building automation tools (Python/PowerShell/Bash).
- Experience driving end-to-end SaaS government tools (consider High تناول for compliance).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If you’re passionate but less-that-expert in certain areas (e.g., one toolchain,wield some domain knowledge), reach out: space at Octopus rewards those willing to learn.
Why Join Our Team?
Culture & Growth
- An inspired organisation: employees feel they can shape the future.
- Leading company culture surrounded by industry-leading technology.
- 2022 Glassdoor awards (Best Places to Work/Global Culture) with UK perks hub showcasing flexible benefits like flexible working, voluntary matching, and education stipends.
- Non-traditional, ingenuined managerial approaches—growth comes from autonomy.
Opportunities for Growth
- Lead challenge-tackling projects, including:
- Enhancing designs in officesharing technologies.
- Global scalability of identity migration events.
- Social/styleed work sustained projects for Octopus-based innovation.
Working Model
- Office lcaid (or hybrid: 1-3 days at offices like Brighton/Manchester/Leicester). Remain globally accessible but enjoy local perks.
Salary Band
- £65,000 - £90,000 (adjusted based on experience & skill context). Happy to provide iterational discussions over salary.
Ready to Apply?
Thinking you fit? Start by applying—we prioritise passion and adaptability over a ‘checklist’. Here to champion your contributions.
- Apps are accessible directly on our website.
- Genuine interest in process redesigns with our cloud-forward approach: appreciate our hesitancy to pigeonhole roles.
- Matching office environments with talent!
Thriving Inclusivity
We value exceptional skills that don’t conform to arbitrary standards. We encourage underrepresented/career-changers (we want your uniqueness right here).
- If you’ve filled most but not every box, get in touch regardless!
- If you’d like accommodations (such as virtual interviews), share these (tt@octopus. energy.com** can support).
We succeed because of our inclusive, driven team! Voice your perspectives—we’re here to support.
Afirmative to equal opportunity, we respect all human differences in respect for equality/fair therapies. Use the link *learning our use of AI in recruitment.
Additional Notes
No AI/automated filter determines hiring eligibility beyond human support. Team members inherently determine applications—automation is only a filter tool.
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