Reed
Senior Test Centre Associate - Middlesbrough
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Reed in Partnership – Senior Test Centre Associate (Pay Range: £14.80 per hour)
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which help people from all backgrounds and circumstances to change their lives for the better.
About Our DVSA Programme
Our partnership with the Driver and Vehicle Standards Agency (DVSA) ensures secure assessments of prospective new drivers for the Department of Transport. Across over 70 test centres, we deliver millions of Driving Theory Tests annually, including:
- Assessment of candidates’ driving theory knowledge
- Evaluation of hazard perception skills
- Enforcement of DVSA assessment standards and compliance protocols.
Do You Possess Leadership and Customer Service Skills?
Do you enjoy meeting and assisting new people daily? If you have a passion for providing excellent customer service and strong leadership abilities, we invite you to consider the role of Senior Test Centre Associate.
Role Description: Senior Test Centre Associate (STCA)
Your primary responsibility is the invigilation of exams and ensuring efficient delivery of tests while maintaining strict adherence to DVSA guidelines and Reed in Partnership’s policies. This includes direct invigilation duties and management oversight of the test centre during shifts.
Daily Responsibilities:
- Candidate management:
- Check ID documents and book candidates into the system
- Test delivery:
- Supervise and invigilate all theory tests
- Implement site opening/closing procedures
- Operations support:
- Coach, mentor, and support Test Centre Associates
- Review the test centre schedule to captivate bookings and manage accommodation requests (e.g., accessibility adjustments)
- Recruitment and coordination:
- Submit DVSA HR notifications for employee absences to arrange cover
- Coordinate with the Test Centre Manager for additional support
- Incident management:
- Handle and report events affecting testing integrity under standardised procedures
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Work Schedule Flexibility
Our Senior Test Centre Associate roles offer:
- Part-time or occasional shifts, adaptable to your schedule
- Varied timing options, including:
- Mornings: 8:00 AM – 1:00/2:00 PM
- Afternoons: 12:30/1:00 PM – 5:30/6:30 PM
- Full days: 8:00 AM – 5:30/6:30 PM
- Evenings: 4:30/5:00 PM – 8:30/9:30 PM
- Mixed shifts: Afternoon & Evening, 12 PM/1:00 PM – 8:30/9:30 PM
Middlesbrough Theory Test Centre operates on 5–6 days per week, typically Monday to Saturday, subject to demand.
Availability: ideal candidates must be flexible to work across all operating days and shifts.
Our Offer to You
This role provides: ✔ Long-term stability for dedicated staff ✔ Opportunity to make a significant impact in people’s lives at pivotal moments.
Key Requirements
Essential:
- Proven experience in leading or supervising teams
- Valid UK driving licence is mandatory (though driving may not be required in all locations)
- Significant experience in high-quality customer service delivery
- Exceptional attention to detail and adherence to accuracy
- Flexibility in working hours and days, including evenings and Saturdays
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable:
- Ability to remain calm under pressure when handling confrontational candidates professionally
- Strong judgement and decision-making in dynamic situations
- Experience in working effectively with diverse populations
- Propensity to work to tight deadlines and multi-task across multiple tasks
Diversity & Inclusion Statement
We take equality seriously and ensure no candidate employee is treated unfairly based on:
- Age, gender, race, disability, sexual orientation, religion or belief
- Marital status, pregnancy, or maternity rights
We support a guaranteed interview scheme for disabled candidates who meet the minimum criteria and may consider part-time or adaptive working arrangements based on role requirements.
Why We Stand Out
Reed in Partnership is a family-owned business with a unique culture, rooted in: ✅ Open, collaborative decision-making for the good of all team members ✅ Recognition through UK Employee Experience Awards:
- Gold for Best Talent Management
- Silver for Diversity and Inclusion
- Bronze for Best Large Company to Work For
Our value is built on employees who are: “Self-disciplined, hardworking, curious, trustworthy, humble, and honest.”
These virtues guide our collaborative mindset and ensure each employee can make a difference.
Apply Today 📞 Phone: 0333 240 8490 📧 Email: rinp.ma@reed.com
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills