Audley Travel
Senior Ticketer
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Senior Ticketer – Join Audley Travel
🌍 Embark on your next adventure with Audley Travel. If you’re experienced in airline ticketing, thrive on accuracy, and enjoy a fast-paced travel environment, this role could be for you!
About the Role
At Audley Travel, we craft personalised travel journeys shaped around our clients’ unique senses of the world. For over 30 years, we’ve helped them create memorable experiences—now we want someone like you to be part of our mission.
Role Highlights
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Expert Ticketing
- Accurately issue published and negotiated fares using GDS, ensuring full compliance with fare rules and booking accuracy.
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Operational Ownership
- Manage airline queues and ticketing helpdesk, handling:
- Reissues, refunds, upgrades
- Queries efficiently within SLA timeframes.
- Manage airline queues and ticketing helpdesk, handling:
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Drive Efficiency & Savings
- Identify cost-reduction opportunities.
- Minimise penalties and improve ticketing processes.
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Team Support & Leadership
- Provide guidance and checks on colleagues’ work.
- mentor and train new starters.
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Cross-Team Collaboration
- Work closely with sales teams and stakeholders.
- Communicate clearly across the business.
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What We’re Looking For
We’d particularly like to see the following in your background:
- Strong experience issuing airline tickets via GDS.
- Proven work experience in the travel industry.
- ** Extraordinary attention to detail** and accuracy.
- Ability to prioritise workloads and meet tight deadlines.
- Highly organised, proactive mindset.
- Confident communicator at all levels.
- Flexible, positive, and solution-focused personality.
Why Work With Us?
Here’s what Audley Travel offers you:
📍 Hybrid/Homeworking
- 3 days a week in our Witney, Oxfordshire office, or fully remote within the UK.
💰 Salary
- £27,000 to £32,000.
💀 Wellbeing & Health
- Healthshield health cash plan (covers optical, dental, medical costs, GP access, prescriptions, physiotherapy).
- Access to employee assistance programmes and counselling.
⏰ Flexibility
- 25 days holiday rising to 30 days with service.
- A day off for birthday celebrations.
- A day off for volunteer work (charities/support groups).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
👟 Wellbeing perks
- Wellhub platform with discounted access to gyms, studios, and wellbeing apps.
🛒 Benefits platform
- Discounts and cashback with hundreds of retailers.
✈️ Travel benefits
- Discounted Audley trips for you and your family/friends.
- Exclusive access to staff travel discount websites.
🏅 Long service awards & sabbatical leave.
The Interview Process
This is a three-stage process:
1️⃣ Recruiter review
- Initial call if your application impresses us.
2️⃣ 60-minute team interview (via Microsoft Teams).
3️⃣ Outcome & feedback
- We also welcome and act on your own feedback—it’s important to us!
💬 Questions? Contact us at careers@audleytravel.com.
What Makes Audley Special?
We’re proud of diverse, inclusive culture where everyone can thrive.
“It’s our people who make the difference.”
Tell us how we can support you—we’re committed to making your application process inclusive.
🎯 Ready to turn your travel passion into a career? Apply now to start your journey at Audley Travel.
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