2. Customer Focus –

To be customer focused and ensure programmes/projects are utilising customer insight to plan and deliver change. Develop and maintain effective working relationships with key stakeholders. Ensure communication is effective at all levels ensuring buy in from staff and enabling change to be delivered. To work collaboratively with staff at all levels within the Council and partner organisations to ensure a clear understanding of the importance of designing for the customer, when delivering change. Take the lead on transition management, ensuring that business as usual is maintained during the transition and the timing of the changes are optimised to effectively integrate into the business.

3. Performance Management –

To ensure that the co-ordination of activity is undertaken. Capture and report on progress against the programme/project and raise and escalate issues and risks. Deliver to tight deadlines and influence others to deliver within such parameters. Establish and implement the mechanisms by which benefits can be measured. Proactively monitor benefits realisation for the whole programme. Facilitate the development of a continuous improvement culture by identifying improvements, making recommendations and providing support to and negotiating with managers to deliver change and improvement as a result of findings, dealing with any potential opposition to the proposed change. Analyses and reviews the benefits of individual projects in order to support prioritisation. Communicates with all stakeholders, deals with risks and barriers to ensure objectives are delivered on time and within resources allocated. Monitors and reviews project documentation to enable reporting to governance bodies such as senior officer working groups. Completes post implementation reviews to ensure that the required business benefits have been achieved and will be sustained, produces management reports on the findings.

4. Leadership –

To be an effective leader modelling exemplary behaviour to staff and promoting a positive culture which seeks excellence in the quality of service delivery and values equality and diversity. To actively promote a culture of organisational learning and development, including the identification of coaching and mentoring of staff. The post holder will matrix manage a team from the Corporate Transformation Team together with staff from services on assigned projects. As a team leader, the post holder will also capture where future opportunities for further efficiencies may be derived. Works with service managers to turn improvement ideas/proposals into workable solutions and formulates these into detailed viable plans, if feasible, ensuring advantage is taken of opportunities available. Working with key stakeholders, to drive change in a timely and effective manner to ensure that new models of working are embedded successfully. Champion change and improvement methodologies and techniques. Embeds learning into the organisation from reputable and proven external business change research and best practice. Transferring knowledge and skills to colleagues in the organisation.

5. Statutory Obligations –

Must take account of relevant statutory obligations within business process redesign and identification of efficiencies.

NC4510.Senior Transformation Officer.docx

Compensation Grades:

GRADES 10.

Pay Ranges:

£45,091.00 - £48,226.00

Job Classifications:

3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), Casual - (Travel Allowance Policy), Flexi-Time - Flexi-Time (Flexi-Time), No - (Childcare Disqualification Requirement), No - (Statutory Post)

Benefits of Working of Hull City Council:

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward-thinking culture
• Great career development opportunities

Please ensure that you complete and submit your application by midnight prior to the closing date. Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. Online searches, including social media, may be carried out as part of the recruitment process.