Stakeholder & Customer Support:

• Build strong relationships with underwriting teams and other business stakeholders to ensure service expectations are met.
• Provide timely responses to policy processing and account-related enquiries.
• Support renewal activities through monitoring risks, preparing renewal information, and coordinating follow-up actions.
• Liaise with brokers and internal stakeholders to manage accounts and resolve operational queries.
• Support ad hoc underwriting requests and administrative activities as required.
• Escalate significant operational issues or risks to management.
• Maintain confidentiality and professionalism when handling sensitive information.

Governance & Compliance:

• Support internal and external audit activities and provide operational information when required.
• Assist with monthly reporting, compliance monitoring, and management information production.
• Ensure processes are completed in accordance with internal procedures, regulatory requirements, and quality standards.
• Contribute to operational risk management through accurate record keeping and process adherence.

Team Leadership & Continuous Improvement:

• Provide guidance, support, and informal mentoring to junior Underwriting Assistants.
• Deliver process and systems training to colleagues where required.
• Identify opportunities to improve operational efficiency, controls, and service delivery.
• Participate in system enhancements, process reviews, and change initiatives.
• Share knowledge and best practice across the wider operations function.
• Contribute positively to team objectives and support colleagues during periods of high workload.

Professional Development:

• Maintain progress against agreed development objectives.
• Continue building technical underwriting and insurance market knowledge.
• Work towards relevant professional qualifications where appropriate.
• Maintain evidence of learning, development, and performance achievements.

What We're Looking For:

• Previous experience in an underwriting support, insurance operations, or underwriting assistant role.
• Strong knowledge of insurance processing systems and transactional workflows.
• Excellent attention to detail and commitment to data accuracy.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Effective verbal and written communication skills.
• Ability to work independently while collaborating effectively with a broad range of stakeholders.
• Strong analytical and problem-solving capabilities.
• Experience supporting credit control, premium processing, policy administration, or related operational activities.
• Confidence handling complex or non-standard insurance transactions.

Desirable but Not Essential:

• Experience working within the London Market insurance sector.
• Knowledge of delegated authority, binder, or lineslip arrangements.
• Experience producing management information and analysing operational data.
• Exposure to audit, compliance, or operational governance activities.
• Progress towards, or completion of, professional insurance qualifications such as ACII.
• Experience mentoring or training colleagues.

About the Company:

A well-established specialist insurance organisation with a strong reputation for technical expertise, operational excellence, and customer service. The business operates across international markets and is committed to continuous improvement, innovation, and investing in its people. Employees benefit from a collaborative and inclusive culture that promotes professional development, flexibility, and long-term career growth.