Liberty Specialty Markets
Senior Underwriting Assistant
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Senior Underwriting Assistant
Department: Operations
Team: Underwriting Support
Location: London
Type: FTC
About the Role:
The senior underwriting assistant role within operations at LSM is an administrative role and is the first link for the underwriting teams into business support. The primary objective is to ensure risks and any amendments to those risks written by the underwriting teams are processed onto the system in an accurate and timely manner.
The ability to effectively communicate with many teams across LSM and prioritise work according to various system close dates, SLAs, and KPIs is a fundamental attribute required to fulfil the role.
The role includes providing accurate & efficient data management and processing of accounts, quality service levels, and ensuring the end-to-end process is fully compliant in accordance with guidelines.
This role will also include additional tasks to support the Ops manager and also supporting other UAs in the wider third-party UA team.
Key Responsibilities:
Data Entry and Quality Control:
- Administers accurate and timely logging of data onto the relevant systems i.e. premium/ policy /endorsement /quotes/renewals and submission entries and manages own workload appropriately.
- Maintains all user-defined databases for underwriting unit.
- Manage a shared inbox ensuring a 3-day SLA is met on all requests sent by underwriters, offshore, credit control, etc.
- Assist in the resolution of all transactional data management issues (cash allocations, debtors, signings management) within SLA’s.
- Support various month-end procedures, ensuring all bookings are on the system.
- Track and help manage the NOC spreadsheet, supporting the Ops manager with monthly updates and summaries.
- Administers Document Management processes to correct standards.
- Maintain and update trackers/ renewal lists ensuring weekly chasers have been sent to the underwriting teams on FON’s/ cash queries not booked.
- Manage all lineslip and binders, ensuring EPIs are reviewed and adjusted accordingly in line with underwriter sign off, and supporting other UAs across third party.
- Ensure bookings are processed correctly in Genius/ Iri and identify processing gaps and knowledge with the offshore team.
- Support Ops manager with weekly/ monthly review of exceptions reports, ensuring amendments are made and themes/ patterns are discussed with Ops manager to prevent in the future.
- Ensure regular meetings are attended with the Credit Control team to resolve any unallocated cash and outstanding debt queries. Identify trends and work directly with key stakeholders to resolve. (Underwriting and UA’s).
- Capture accuracy and data quality issues with Genpact, ensuring the issues are escalated to ops manager.
- Assist Credit control with the Top 10 aged debt, by liaising with the brokers/ underwriters for updates and resolutions.
- Ensure process documents are available and are saved in the Finpro teams folders.
- Respond positively when data quality issues are identified within your work and takes corrective actions in a timely manner.
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Customer Management
- Regularly meet and have an open dialogue with the underwriting customers, to ensure:
- that their service levels are being met.
- performance and behaviour feedback for the Underwriting Assistants is captured and where necessary, acted upon.
- data quality issues are identified promptly.
- new administrative tasks can be captured and assessed in good time.
- Anticipates the needs and provides underwriting support in a timely manner to the assigned Underwriting Class.
- Manage the timely response to requests for information related to policy processing.
- Involved in renewal preparation by monitoring risks throughout the year, creating renewal packs, chasing renewal information and updating renewal spreadsheets.
- Support box duties and/or ad hoc requests from underwriters (London Only).
- Support other customers and colleagues as required, e.g. Claims Adjusters, Risk Engineers Exposure Management.
- Liaise with Brokers to manage Accounts.
- Identify and escalate important or critical business issues to the Underwriting Support Manager.
- Maintain a high level of confidentiality at all times.
Governance
- Represent underwriting support team in meetings at the direction of or in place of the Underwriting Support Team Lead/Operations Manager/Branch Manager.
- Coordinate any internal or external audit activities as directed by the Underwriting Support Team Lead/Operations Manager/Branch Manager.
- Assist the Underwriting Support Team Lead/Operations Manager/Branch Manager in monthly and compliance reporting such as LAG and LAP reports (if appropriate).
Team Work
- Seeks and communicates with management opportunities for continuous improvement within processes and procedures.
- Provides oversight of Underwriting Assistant’s work and guidance on how to eliminate recurrent data or process errors.
- Provides formal and ad hoc training to Underwriting Assistants as required.
- Prioritise work and gives a good level of attention to detail to ensure quality and timeliness targets are met.
- Provide regular, structured systems and process training for Underwriting Assistants.
- Actively participate at weekly team meetings, sharing relevant information with colleagues and contributing positively to the team’s objectives.
- Raise salient business issues to the appropriate management level.
- Contribute to system and process change activities as directed by the Underwriting Support Team Lead/Operations Manager/Branch Manager.
- Any other duties as is reasonably requested.
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Professional Development
- Under the guidance of the Underwriting Support Team Lead/Operations Manager/Branch Manager make:
- measurable progress against the development framework.
- Commit to and demonstrate progress towards professional qualifications (e.g. ACII).
- Seeks to further develop an understanding of Underwriting and target business.
- Maintain documented evidence of progression towards achieving annual appraisal objectives.
Skills and Experience:
- Advanced knowledge of transactional insurance systems (Genius/IRIS).
- Good verbal and written communication skills and the ability to interact with a diverse group including executives, managers, and subject matter experts.
- Demonstrate ability to handle out-of-the-ordinary policies.
- Ability to retrieve reports and manipulate data to satisfy any monthly or ad hoc information request from assigned line of business.
- Experience of working to varying and tight deadlines.
- Ability to work independently.
- Strong analytical skills required.
About Liberty Specialty Markets (LSM)
Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
- Offering a vibrant and inclusive environment and committing to their career development.
- Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
- Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
- A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
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