Skipton Building Society
Senior UX Design Specialist
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Senior UX Design Specialist
Senior UX Design Specialist
Journey Experience Team – 35 hours per week | Closing Date: Sun, 12 Jul 2026
About the Role
If you’re passionate about leading the development of high-quality UX deliverables, rooted in member insights and data, this Senior UX Design Specialist role at Skipton Building Society is for you.
As part of our outcome-focused product teams, you’ll shape exceptional member experiences—designing simple, seamless journeys that deliver meaningful value for both business and customers.
The Journey Experience team (comprising Service Design Leads, Researchers and Senior UX Design Specialists) is dedicated to cultural change by championing member-centred design—ensuring every interaction is inclusive, intuitive, and aligned with business goals.
Who Are We?
Not just another financial institution—but a mutual building society, owned by 350,000 members with a shared commitment to fairness and sustainability.
Why join us?
- A place that values people: Our colleagues call Skipton a great workplace—one where fresh ideas can shape the future of the organisation.
- No shareholders. Just members looking out for one another.
- Flexibility & development: Whether your goal is professional growth or balancing life, we’ll support you every step of the way.
What’s in It For You?
Work & Environment
✔ Hybrid & flexible working options ✔ Vibrant head office—recently refurbished for collaboration ✔ Pioneering purpose: Your work directly improves member experiences.
Benefits
💡 Discretionary bonus scheme (performance-linked) 📅 30 days holiday (starting at 25 days + bank holidays, increasing by 1 day per year of service) 💸 Pension match (up to 10% of your contributions) 🏠 Colleague mortgage scheme (conditions apply) ⚡ Car salary sacrifice for hybrid/electric vehicles 🎓 Investment in your growth—training and development opportunities 🏥 Private medical insurance for all colleagues ❤️ 3 paid volunteering days per year 🌈 Diverse networks—including Pride Alliance & Carers groups 🚴 Cycle-to-work scheme + discounted gym memberships
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What Will You Be Doing?
You’ll lead complex UX challenges, collaborating across teams to create Delightful member journeys. Key responsibilities include:
- Designing with purpose: Translating business outcomes into user-centred UX activities, aligning with product roadmaps and member insights.
- Data-driven decisions: Using behavioural data, research, and market trends to influence product direction, roadmaps, and prioritisation.
- Full-journey design: Crafting responsive, inclusive, and technically feasible experiences from start to finish.
- Research & validation: Planning and executing usability testing to refine designs iteratively.
- Innovation & adoption: Advancing our design system for scalability, while championing design-thinking principles across the organisation.
- Collaboration & collaboration: Partnering with Product, Engineering, and Research to solve problems, co-create solutions, and iterate fast.
- Building capability: Demonstrating stakeholder influence, clear communication, and a shared focus on member value—from ideation to execution.
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What We Need From You
A proven senior-level UX specialist with:
✅ 10+ years’ experience in UX design (focused on interaction, visual, and responsive/mobile-first design) ✔ Proficient in tools such as Figma, Sketch, or Adobe XD 🏆 Proven team leadership: Inspiring, guiding, and impacting design-critical decisions at board level ⚖️ Strategic influence: Skilled in balancing member needs, business goals, and technical constraints 🎯 User-centric mindset: Translating complex data and research into practical, intuitive design solutions 🔍 Practical research: Experience conducting usability testing, analysing findings, and driving design improvements ⚓ Regulatory compliance: Solid grasp of WCAG & accessibility standards 🌐 Essential knowledge: Familiarity with service design and content strategy for end-to-end experience mapping 🏋️ Agile adaptability: Thriving in collaborative environments with multi-functional teams ✨ Co-creator: Ability to facilitate workshops, ideation sessions, and bring teams together to problem-solve authoritatively
Why Join Skipton?
“Our mission is simple: to build better futures—for our members, our colleagues, and our business.” To achieve that, we care deeply about sustainability, ethical growth, and human-centred innovation. Choose a job where your passion for exceptional experiences shapes lasting change.
Skipton Building Society is committed to serving its members fairly—regardless of background. We champion diversity and inclusion, ensuring our culture is welcoming for everyone. BS8878:2021 Certified.
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