BNY Mellon
Senior Vice President, DevOps Production Services
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Senior Vice President, DevOps Production Services
Senior Vice President, DevOps Production Services (Manchester)
About the Role
We’re looking for a highly skilled professional to join our team as Senior Vice President, DevOps Production Services to manage and support critical enterprise AI-based applications in a fast-paced production environment.
The ideal candidate will have hands-on expertise in:
- Monitoring, incident management, and troubleshooting
- Release support
- Ensuring high availability and stability of business-critical platforms
Key Responsibilities
In this role, you'll make a significant impact by:
- Providing L2/L3 production support for enterprise applications, ensuring platform stability, resiliency, and availability.
- Monitoring application health, system performance, batch jobs, interfaces, and alerts using enterprise monitoring and observability tools.
- Investigating, troubleshooting, and resolving production incidents within defined SLAs.
- Performing root cause analysis (RCA) for recurring issues and driving permanent fixes.
- Analyzing production logs, identifying failure patterns, and creating actionable dashboards to improve service monitoring and incident response.
- Coordinating with development, infrastructure, database, network, and business teams to resolve issues.
- Supporting application deployments, change requests, weekend releases, and post-release validations.
- Maintaining incident, problem, and change records in service management tools.
- Driving continuous service improvement through automation, process optimization, and proactive monitoring.
- Participating in on-call support and major incident management as required.
- Preparing operational reports, service health summaries, and stakeholder communications.
- Writing and analyzing SQL queries for data validation, issue investigation, and production troubleshooting.
- Using Unix/Linux commands and scripting for application support, log reviews, file handling, and system-level troubleshooting.
- Leveraging Splunk extensively for log analysis, issue diagnosis, trend identification, alerting insights, and dashboard development.
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Requirements
To excel in this role, you should have:
- Proven experience in production application support for business-critical applications.
- Strong understanding of incident management, problem management, and change management processes.
- Strong SQL skills for querying, troubleshooting, and data analysis in production environments.
- Extensive hands-on experience with Splunk for log analysis, search creation, troubleshooting, monitoring, and dashboard development.
- Strong Unix/Linux skills for navigating servers, reviewing logs, troubleshooting jobs/processes, and supporting application runtime environments.
- Experience with monitoring and alerting tools, log analysis, Grafana, and dashboard-based production support.
- Experience with ITSM tools such as ServiceNow, Jira, or similar platforms.
- Ability to analyze application, infrastructure, and integration issues across distributed systems.
- Experience supporting applications in cloud and/or on-prem environments.
- Familiarity with scripting and troubleshooting middleware/interfaces.
- Strong knowledge of release support, service recovery, and operational governance.
- Ability to work in a high-pressure environment with strong ownership and accountability.
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Preferred Skills
- Azure Cloud experience.
- Knowledge of automation/scripting using Python, Shell, or PowerShell.
- Exposure to DevOps/SRE practices, CI/CD pipelines, and observability tooling.
- Strong communication skills with the ability to provide concise incident updates and executive status reports.
Why Join BNY Mellon?
At BNY Mellon, we empower our team through a culture of innovation, growth, and success. As a leading global financial services company, we shape nearly 20% of the world’s investible assets, harnessing cutting-edge AI and technology to drive transformative solutions.
Baptistized by Fortune’s 2024 awards, including "America’s Most Innovative Companies" and "World’s Most Admired Companies", we celebrate exceptional talent and bold ideas.
Our Benefits Include:
- Highly competitive compensation and rewards rooted in a pay-for-performance philosophy.
- Access to flexible global resources supporting your life’s journey.
- Focus on health, resilience, and financial wellbeing.
- Generous paid leave, including paid volunteer time.
Our Commitment
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. We value diversity and inclusivity at all levels.
For more insights into our culture: 🔹 BNY Newsroom 🔹 BNY LinkedIn
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