• Build and scale a global researcher community — including ambassador and advocacy programs — that drives awareness, engagement, and commercial growth.
• Translate community engagement into product adoption, qualified pipeline, conversion, and long-term retention.

Drive Commercial Performance

• Develop and optimize direct-to-researcher commercial motions that convert engagement into revenue, pipeline, institutional demand, and customer expansion.
• Monitor channel performance against targets, flagging risks early and acting decisively.
• Work closely with Product, Marketing, Revenue Operations, and Commercial teams to continuously improve acquisition, conversion, retention, and lifetime value.

Lead Across the Matrix

• Build alignment across market, product, marketing, and commercial leaders, establishing shared goals and operating rhythms for coordinated execution.
• Align priorities and resolve competing interests across teams without relying on direct authority.

Measure and Improve

• Define the metrics that quantify the channel's contribution — revenue, pipeline, conversion, retention, lifetime value, cross-product adoption, and community engagement — and drive continuous improvement through experimentation and analysis.

Shape Company Strategy

• As a member of the Commercial Leadership Team, embed researcher engagement into portfolio planning and product investment decisions, serving as the executive voice for researcher growth at the highest levels of the company.

What you’ll bring to the role

Commercial Growth Leadership

• You have successfully led a commercial growth function with accountability for measurable business outcomes — direct revenue, self-service growth, pipeline, or customer expansion.
• You know how to build growth engines that combine product, marketing, community, and commercial execution, and you're comfortable translating strategy into performance at the executive level.
• You can point to a specific number — a revenue target, a growth rate, a pipeline figure — and say: that was mine.
• You are comfortable in the data, able to spot where a growth model is breaking down, and you use numbers to sharpen decisions rather than justify them after the fact.

Experience Building Direct-to-Researcher or Direct-to-User Growth Models

• You have built and scaled growth models that attract, engage, convert, retain, and monetize users at scale.
• Your experience may come from product-led, subscription, or community-led businesses where individual adoption evolves into organizational purchasing.
• You are as comfortable analyzing a conversion funnel as you are talking to a researcher about why they chose a product — and you know the two are connected.

Exceptional Matrix Leadership

• You have led initiatives requiring alignment across business units, product, marketing, and executive stakeholders.
• You build trust and influence quickly without relying on direct authority.
• When priorities compete, you escalate with a recommendation rather than a problem, and you don't mistake collaboration for shared accountability.

Passion for Researchers and Innovation

• Experience in research technology, academic publishing, or knowledge-intensive industries is valuable but not essential.
• What matters most is your genuine enthusiasm for the role researchers play in advancing knowledge and for building products and experiences that help them succeed.

Don't worry if you don't meet every qualification—let us be the judge! Studies show that many qualified candidates from under-represented groups hesitate to apply unless they meet every single requirement. We are dedicated to building a diverse and inclusive team and strongly encourage you to submit your application.

Living our Values

We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective.

The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are:

• We are brave in the pursuit of better
• We are collaborative and inclusive
• We are always open-minded
• We are from and for the community

At Digital Science, our vision is to see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity forward. This ambitious mission is one we achieve together, by enabling open, collaborative, inclusive research.

We firmly believe that to truly innovate and solve the complex challenges faced by our customers, from researchers and universities to funders and publishers, we need diverse perspectives, experiences, and ideas. A rich mix of voices drives quality insights, fosters enhanced collaboration, and ultimately pushes knowledge forward more effectively.

As an equal opportunity employer, we are committed to building and nurturing a workplace where every individual feels valued and belongs. All applicants will be considered for employment without attention to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Beyond recruitment, we strive to cultivate an environment where inclusivity is woven into the fabric of our culture, enabling everyone to be their best self and do their best work.