Senior Victims First Officer

Do you want to ensure that all victims and witnesses receive the support they need to cope with the impact of crime and build resilience?

As a Senior Victims First Officer, you will work as part of a team providing a professional and consistent single point of contact for victims and witnesses of crime across the Thames Valley. You will provide high-level expertise, supervision, and line management to Victims First Officers, as well as providing telephone contact with victims to assess their needs and ensure they can receive the appropriate emotional and practical support. This is an important role in ensuring that victims in the area get the support they need to cope and heal from the impact of crime.

Key responsibilities include:

• Provide supervision and line management to Victims First Officers to support them to be able to effectively carry out their role. This will include advising on key issues such as safeguarding, risk assessment, and providing crime type expertise.
• Take a multi-agency approach by liaising with partners and with victims to ensure service users have access to appropriate support and pathways are clear.
• Engage with victims of crime (including vulnerable children/adults) to assess well-being concerns, on-going risks, impact, and support needs and provide an escalation point for complex support needs or feedback.
• Collaborate with specialist staff, victim care partners, volunteer services, and third-party service providers, to refer victims and coordinate support.
• Provide follow-up telephone support using agreed intervention models or to obtain service user feedback.
• Maintain accurate records of contact, information, and actions to ensure accurate case management information and statistics.
• Review and support on the overall performance and delivery of the Victims First Hub and ensure processes and policies are being followed and regularly reviewed.