Study Group
Senior Wellbeing & Engagement Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Senior Wellbeing & Engagement Coordinator
Job Title: Student Wellbeing & Engagement Coordinator (Designated Safeguarding Lead)
Contract Type & Duration
- Full-time
- Fixed-term (1 year)
Location
Kingston Upon Thames, Kingston University International Study Centre
Salary
Up to £30,000 per annum
About the Role
You’ll lead the Student Wellbeing & Engagement function at the Centre, reporting to the Director of Campus Operations. This includes the operational management of Student Wellbeing & Engagement Officers while fulfilling the critical role of Designated Safeguarding Lead (DSL), ensuring full compliance with safeguarding regulations and the authority to escalate concerns.
Core Responsibilities:
Student Wellbeing & Safeguarding
- Oversee student welfare, safeguarding, Prevent duty, and enrichment programming, including related administration and secure record-keeping.
- Manage case load for Welfare and Student Experience Officers, ensuring equitable distribution and fair case resolution.
- Act as Designated Safeguarding Lead:
- Implement safeguarding protocols in line with Study Group policy and SOPs.
- Receive, assess, and escalate safeguarding concerns as required.
- Raise issues following safeguarding escalation policies.
- Monitor student whereabouts and coordinate related procedures.
- Create, approve, and implement Agreed Support Plans (ASPs), including Safety Plans and Exit Plans.
- Ensure timely escalation of concerns to the Student Experience Leader and Central Student Wellbeing team.
Student Engagement & Community Support
- Organise and coordinate induction, wellbeing, enrichment, and engagement activities, including:
- Developing related materials in collaboration with Senior Coordinator Progression.
- Promoting sense of community and transversal soft skills.
- Identify and implement enhancements to wellbeing and learning support using year-end performance data.
- Collaborate with Senior Coordinator Progression to align support interventions with student academic performance.
- Monitor progress and iterate support frameworks based on student feedback and data.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Operational & Systemic Excellence
- Contribute to governance and planning, including:
- Quarterly/Annual Safeguarding reviews.
- Annual Monitoring Reports.
- Centre Action Plans related to welfare and Student Experience Strategy.
- Mentor and supervise direct reports (Welfare & Enrichment Officers):
- Written and actionable performance objectives.
- Case reviews to enforce governance.
- Quarterly performance reviews.
- Staff development & retention:
- Set employee development objectives.
- Enourage participation in personal development activities.
- Lead hiring processes with Study Group compliance.
- Data-driven decision-making:
- Analyse dynamics from student feedback, engagement levels, and involvement metrics.
- Translate insights into continuous policy improvements.
- Represent the Centre in Student Experience and Wellbeing strategy meetings.
External Relationships
- Maintain holistic support strategies with ISC teams to ensure consistent welfare practices.
- Embed inclusive practice (modelling accessibility and equality).
- Support wellbeing communications via:
- Virtual Reception维护leave关心社区。
- Partner relationships with the University.
- Engagement initiatives across stakeholders.
*Additional duties may arise as indicated by the Student Experience Leader or Director, Campus Operations.
About You
Ideal candidates will meet all of the following requirements:
- Bachelor’s degree (or comparable experience/expertise) that demonstrates independent judgement and leadership.
- Proven management experience (including any formal administration or supervisory training).
- Higher-level safeguarding certification, fully equipped to handle complex student safety issues.
- Eligibility and licensing to work in the UK education sector.
- Student-facing experience, demonstrating:
- Ability to develop and maintain a strong student experience culture.
- Skill in translating policies into accessible, meaningful support.
- Working in regulated, people-focused settings.
- Collaborative mindset:
- Experience developing outreach, induction, and community-building strategies.
- Cross-functional collaboration with teams (Academics, Admissions, etc.).
- Strong meeting facilitation skills, including governance sessions.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About Us
Study Group is a confidence-giving, results-driven education provider with:
- A global footprint, serving 50+ university partners across the world.
- A commitment to preparing students for success with tailored resources, support and professional guidance programs.
- Confidence in our model through 99% of our student feedback.
We value individuality, fairness, and equality, and are all-inclusive through transparent policies and progression support.
Compliance & Confidentiality
As a trusted contractor, we require:
- Criminal background checks per the relevant host country.
- Two professional references.
- ID & right-to-work verification.
- Education & experience validation.
Applications are processed on a rolling basis. We encourage early submissions to avoid disappointment. Your data will be stored securely— see our [Privacy Policy](location link) for more details.
“No one should expect a remote escalation they’re not trained for.”
Adopt an inclusive posture, vouched for in every programme we build. Join us in transforming every iteration. Apply today.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills