How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About The Role:
Days of working:
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
Role Purpose
The Senior Workplace Host is the face and heartbeat of the Tesco Insurance Workplace delivering an exceptional colleague experience whilst ensuring the floors and defined spaces within operates safely, smoothly and efficiently.
You will lead the day-to-day onsite experience, combining premium hosting with effective oversight of soft services (Cleaning, Security, Portage, Vending) and workplace operations. This is a people-first leadership role, where hospitality excellence and operational discipline come together to create a seamless, high-performing workplace.
Core Responsibilities:
Workplace Experience & Hosting
- Deliver a warm, proactive and professional welcome to colleagues, visitors, and contractors.
- Act as the single, visible point of contact for any workplace queries.
- Build an energising, community-focused atmosphere across the entire space.
- Engage with teams daily, ensuring their needs are understood, escalated and acted on.
Workplace Operations & Soft Services Management
- Support the delivery and performance of Cleaning, Security, Portage, Vending and ad hoc services within the site.
- Monitor service delivery to ensure a consistent, high-quality experience aligned to amika standards.
- Carry out regular quality checks and maintain presentation standards across all areas.
- Manage operational issues quickly, ensuring minimal disruption to the workplace experience.
- Assist in mobilisation of services and suppliers, ensuring efficient setup and strong first performance.
Facilities Support
- Carry out defined operational tasks: daily checks, walkarounds, visual inspections and simple first-line fixes.
- Keep meeting rooms, training spaces, desks, tea points and social areas ready and looking their best throughout the day.
- Log, track and close out issues via workplace FM systems.
- Support moves, setups, and workplace logistics as required.
Vendor & Partner Oversight
- Oversee daily performance of service partners including Cleaning and Security teams.
- Build strong working relationships to ensure service excellence and consistency.
- Coordinate contractor activity, ensuring adherence to access, safety, and compliance expectations.
- Support service partners in delivering improvements and maintaining high standards.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Health, Safety & Compliance
- Conduct daily health & safety walkthroughs and escalate risks promptly.
- Ensure compliance across all services, including contractor safety practices.
- Support emergency procedures (fire, evacuations, incidents).
- Maintain awareness of SLAs, KPIs, and compliance expectations across services.
Operational Rigour & Continuous Improvement
- Support service performance management, tracking KPIs and identifying improvement opportunities.
- Contribute to account development plans and continuous improvement initiatives.
- Assist with change management activities, ensuring smooth implementation onsite.
- Provide feedback and insights to client and partner teams to enhance workplace outcomes.
- Support delivery of projects, events, and workplace activations, ensuring alignment with service standards.
Leadership & Collaboration
- Act as the operational bridge to the Partner and Client Management teams.
- Share insights, updates and recommendations for changes and efficiencies.
- Maintain alignment on processes, reporting and service expectations.
- Support continuous improvement initiatives across the workplace portfolio.
Community & Culture Building
- Create moments of connection through organised events, activations, pop-up vendors, celebrations and team-focused activities.
- Encourage positive workplace habits and respectful use of shared spaces.
About You:
Skills & Experience
- Experience in Workplace Hosting, Workplace coordination or a customer-facing operational role.
- Strong communication skills with the ability to build trust quickly.
- Confidence guiding and supporting service partners.
- Great organisational skills with the ability to multitask effectively.
- Understanding of H&S and building operations (training provided as needed).
- Comfortable using workplace systems, ticketing tools and desk-booking platforms.
- Exposure to soft services environments (Cleaning, Security, etc.) is beneficial.
- SIA License would be desirable.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
- ✅ Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
- 🚀 Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
- 🙂 Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
- 📝 Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
- 💰 Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills