Strike IT Recruitment Services
Senior Workplace Technology Specialist - West London - Outside IR35 | 5 days onsite
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Senior Workplace Technology Specialist (VIP Support & End User Experience)
Month Contract | West London | On-site (5 Days per Week, Minimum 4 days)
OUTSIDE IR35 - £300 - £400 per day
We're looking for an experienced Workplace Technology Specialist who genuinely enjoys helping people and takes pride in delivering an exceptional end-user experience. This is not a traditional desktop support role.
You'll become the face of IT within our London office, providing outstanding day-to-day support to around 100 users, building trusted relationships with employees at every level of the business, including senior leadership.
You'll work closely alongside a Managed Service Provider who delivers the third-line technical capability, allowing you to focus on delivering first-class customer service, proactive workplace support, and ensuring every interaction with IT is professional, efficient, and positive. This is an excellent opportunity for someone who enjoys working in a highly visible role where communication, ownership, and relationship building are just as important as technical ability.
What You'll Be Doing
Deliver an Outstanding User Experience
- Become the primary face of IT within the London office
- Build trusted relationships with users across the business, including Directors and senior stakeholders
- Deliver a genuine white-glove support experience
- Provide hands-on support for desktops, laptops, mobile devices, and workplace technology
- Take ownership of issues from initial contact through to successful resolution
- Communicate confidently with both technical and non-technical users
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Workplace Technology Support
- Support Windows 11 devices, Microsoft 365, and everyday end-user technology
- Configure laptops, mobile devices, and peripherals for new starters
- Manage onboarding and offboarding activities
- Support Microsoft Teams Rooms, meeting room technology, and collaboration tools
- Maintain IT hardware inventory and life cycle management
- Ensure meeting rooms and shared technology spaces remain fully operational
Service Ownership
- Act as the key liaison between end users and the Managed Service Provider
- Monitor incidents through to completion and keep users updated throughout
- Escalate issues appropriately while maintaining ownership of the customer experience
- Identify recurring issues and recommend service improvements
- Produce and maintain clear documentation and user guides
- Help improve IT processes and workplace technology standards
Project Support
- Coordinate IT activities for an upcoming office relocation
- Work alongside the Project Manager to ensure the smooth movement of laptops, desktops, and workplace technology
- Support office moves, desk relocations, and workplace changes
- Assist with hardware refreshes and workplace technology rollouts
- Coordinate with third-party suppliers where required
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We're Looking For
We're looking for someone who enjoys working with people just as much as technology.
The successful candidate will be confident, approachable, and capable of building credibility with users at every level of the organisation. You'll be someone who naturally takes ownership, communicates clearly, and always looks for ways to improve the overall user experience.
Essential Experience
- Previous experience in a Workplace Technology, VIP Support, Desktop Support, or End User Support role
- Strong customer service and stakeholder management skills
- Experience supporting senior leadership and executive users
- Excellent verbal and written communication skills
- Comfortable working in a highly visible, customer-facing environment
- Experience working within ITIL-based support environments
- Proven ability to prioritise workloads and remain calm under pressure
- Experience coordinating with third-party support providers
- Comfortable supporting workplace technology projects and office moves
Technical Skills
- Windows 11
- Microsoft 365
- Microsoft Teams
- Active Directory/Entra ID
- Microsoft Intune
- ServiceNow or similar ITSM platform
- Laptop, desktop, and mobile device support
- Meeting room and AV technology
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location