Service / Administration Apprentice

South West Truck & Van are looking for an enthusiastic candidate to gain a Business Admin Level 3 Apprenticeship.

Requirements

• GCSE in Maths and English (grade 4+)
• Communication skills
• Attention to detail
• Customer care skills
• Administrative skills
• Team working
• Initiative
• Ability to work under pressure

Responsibilities

• Basic finance & accounts admin
• Customer liaison/service desk
• Outgoing and incoming calls
• IT skills, including Microsoft Office software such as Outlook, Excel and Word
• Invoicing, warranty administration & investigation
• Sales admin completion
• General administration
• Supporting day-to-day operations and ensuring smooth coordination across departments
• Gain hands-on experience across several departments working in warranty, finance and sales administration while also supporting the customer service team.
• Supporting and engaging with different parts of the organisation and interacting with internal or external customers.
• Write letters or emails, create proposals, perform financial processes, record and analyse data.
• Update and review databases, record information and produce data analysis.
• Produce accurate records and documents including: emails, letters, files, payments, reports and proposals.
• Make recommendations for improvements and present solutions to management.
• Draft correspondence, write reports and review others' work.
• Maintain records and files, handle confidential information in compliance with the organisation's procedures.
• Coach others in the processes required to complete these tasks.
• Exercise proactivity and good judgement.
• Make effective decisions based on sound reasoning and deal with challenges in a mature way.
• Seek advice of more experienced team members when appropriate.
• Build and maintain positive relationships within their own team and across the organisation.
• Demonstrate ability to influence and challenge appropriately.
• Act as a role model to peers and team members, developing coaching skills as area knowledge is gained.
• Demonstrate good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Use the most appropriate channels to communicate effectively.
• Demonstrate agility and confidence in communications, carrying authority appropriately.
• Understand and apply social media solutions appropriately.
• Answer questions from inside and outside of the organisation, representing the organisation or department.
• Complete tasks to a high standard.
• Demonstrate the necessary level of expertise required to complete tasks and apply themself to continuously improve their work.
• Review processes autonomously and make suggestions for improvements.
• Share administrative best-practice across the organisation.
• Apply problem-solving skills to resolve challenging or complex complaints and act as a key point of contact for addressing issues.
• Take responsibility for initiating and completing tasks, manage priorities and time to successfully meet deadlines.
• Positively manage the expectations of colleagues at all levels and set a positive example for others in the workplace.
• Make suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment.
• Manage resources (e.g., equipment or facilities).
• Organise meetings and events, take minutes during meetings and create action logs as appropriate.
• Take responsibility for logistics (e.g., travel and accommodation).
• Use relevant project management principles and tools to scope, plan, monitor and report.
• Plan required resources to successfully deliver projects.
• Undertake and lead projects as and when required.