Shared Services Partnership
Service Administrator
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Service Administrator
Service Administrator Join Hampshire’s Inclusion Support Service
Job Details
- Job Reference: HCC624408
- Salary Range: £27,780 - £30,564 per annum
- Work Location: Elizabeth II Court, Winchester (Hybrid Working)
- Hours per Week: 37
- Contract Type: Permanent
- Closing Date: 9 July 2026
The Role
Join Hampshire’s Inclusion Support Service and contribute to improving the lives of vulnerable children and young people. As a Service Administrator, you’ll support the School Attendance Support Team as the first point of contact for attendance-related queries from schools, parents, and partner agencies.
Key Responsibilities:
- Manage attendance enquiries via phone, email, and inbox queries for schools, parents, and partner agencies.
- Maintain accurate data records, track enquiries, update databases, and record case notes on Capita One.
- Support daily service delivery through arranging meetings, producing data reports, and cross-team collaboration.
What You’ll Be Doing
- Act as the first-line responder for school attendance issues.
- Organise meetings, draft reports, and compile statistics to inform decision-making.
- Build strong relationships with stakeholders in a fast-paced, inclusive environment.
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Requirements
Essential
- A strong understanding of the impact of school attendance on children and young people.
- Proven organisational skills—the ability to multitask while maintaining high accuracy.
- Data proficiency: Experience producing, interpreting, and reporting on statistics.
- Excellent communication—written, verbal, and interpersonal skills crucial for stakeholder rapport.
- Commitment to proactive problem-solving and alongside a team focused on safeguarding.
Why Join Us?
- Make a difference: Ensure children receive equitable access to education.
- Supporting values: Work in a dedicated and compassionate team committed to safeguarding.
- Development: Extensive industry-specific induction, mentorship, and career growth opportunities.
- Well-being support: Access to Health Assured’s Employee Assistance Programme (24/7 counselling, online resources).
- Benefits package:
- Generous annual leave
- Occupational sick pay
- Access to the Local Government Pension Scheme
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⚠️ Note: Right-to-work in the UK is essential—no sponsorship available.
Diversity & Inclusivity Statement
Hampshire County Council upholds equal opportunities principles. Our recruitment practices reflect this commitment, ensuring accessibility for all applicants. We are a Disability Confident Employer.
Additional Information
- Candidate Pack: Service Administrator Guidelines
- Vetting: Thse role requires a Criminal Records Check and Kept references before interview.
Contact for Inquiries
- General Enquiries: care.careers@hants.gov.uk
- Informal Discussion: Daniel Troon, Senior Reintegration Officer – Email: daniel.troon@hants.gov.uk
Other Job Titles You May Search For: Administrator | Admin Specialist | Business Support | Secretary
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