Cummins Europe
Service Administrator - Level III
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Service Administrator – Cummins Berkshire, UK
Location: United Kingdom Type: Full-time, On-site (100% in-person) Department: Service Req ID: 2429140
About the Role
We are seeking a talented Service Administrator to join our Cummins Berkshire team. In this critical role, you will serve as the primary interface between customers and internal teams, ensuring seamless service delivery, operational efficiency, and compliance with business goals.
Key Responsibilities
- Treat as the first point of contact for customers via phone and email, fostering positive relationships and resolving service inquiries with promptness and professionalism.
- Coordinate service events (scheduled and unplanned) while efficiently allocating Field and Shop Technicians to meet customer and operational demands.
- Maintain service documentation—creating, updating, and tracking work orders in systems such as SAP and Cummins Guidanz.
- Monitor and manage Work in Progress (WIP), ensuring timely follow-ups, accuracy in documentation, and completion of service activities.
- Raise and verify service invoices for retail and warranty repairs, adhering to Segment and Branch Aftermarket Operations (AOP) targets.
- Escalate technical issues to Cummins CARE while collaborating with internal teams to ensure swift resolutions and customer satisfaction.
- Support operational KPIs by tracking service standards, reporting progress, and contributing to continuous improvement initiatives.
- Conduct Job Safety Assessments (JSAs) with Field and Shop Technicians, ensuring full HSE compliance.
- Collaborate with sales teams to identify service opportunities and contribute to business growth.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
Essential Qualifications:
Skills & Experience:
- Proven customer service background, with the ability to:
- Build lasting customer relationships,
- Provide customer-focused solutions, and
- Communicate effectively with diverse audiences.
- Working knowledge of SAP and experience managing service administration, including work orders, documentation, and invoicing.
- Familiarity with warranty processes—including handling retail and warranty repairs.
- Strong financial acumen, with the ability to:
- Interpret key financial indicators,
- Prioritize workloads, and
- Support operational and business performance goals.
- Technical understanding of engines and service operations to assist with escalations and technical inquiries.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Education/Experience:
- High school diploma or equivalent, or equivalent experience under applicable regulatory standards.
- Significant relevant work experience (or specialized skills acquired through education, training, or hands-on experience).
Preferred (but not strictly required):
- Prior experience in a manufacturing, aftermarket, or heavy-duty equipment service environment.
- Exposure to HSE compliance in industrial or technical roles.
Working Environment
- 100% on-site—due to the operational and job-specific nature of the role, no remote work is permitted.
Why Join Cummins?
- Impact: Help customers and teams thrive by solving critical service challenges.
- Growth: Contribute to service standards, KPIs, and industry leadership.
- Collaboration: Work cross-functionally with sales, technical, and operational teams to drive success.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location