Trane Technologies
Service Administrator
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Service Administrator
Central Service Administrator –join us in making a sustainable impact!
As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, Trane Technologies is committed to putting the planet first. Sustainability isn’t just how we do business—it is our business.
Do you dare to see global challenges as impactful possibilities? Do you want to help shape a better future? If yes, we invite you to join our bold mission to challenge what’s possible for a more sustainable world.
About the Role
Discover our benefits designed to let you Thrive at work and home.
Where the Work Takes Place
- On-site (5 days)
Job Summary
The Central Service Administrator is critical in supporting service operations by managing key administrative functions, including service contracts, compliance, warranty claims, and customer reporting. This role ensures:
- Operational efficiency in service deliveries
- Contract compliance thorough accurate documentation
- Performance tracking through proactive management of portals, reports, and KPIs
You’ll also provide direct support to depot service teams, facilitating seamless coordination to optimise service delivery.
What You Will Do
Depot Service Support
- Answer and professionally manage all incoming service calls
- Log service requests and accurately document customer issues
- Schedule and deploy engineers based on skillsets and availability
- Optimise engineer routes and schedules for maximised efficiency and minimised downtime
Processing Support for Depot Operations
- Provide administrative backing to the installation team as required
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Contract Support & Planning
- Manage the setup, renewal, and ongoing administration of service contracts, including service bookings
- Liaise with internal teams and customers to ensure accurate and compliant contract documentation
- Maintain an up-to-date contract activities and scheduling database
- Monitor contract performance and support both operational planning and service centre liaisons to hit targets
TKTK Contract Support & Planning
- Administer custom contracts (e.g. TKTK – Tailored Key/Account Knowledge Teams)
- Work closely with service teams and account managers to ensure contractual obligations are met
- Prepare bespoke planning documentation and reports for these key accounts
- Track milestone progress against contract KPIs
Warranty Claims & Manufacturer Reworks Administration
- Process warranty claims efficiently with suppliers and manufacturers
- Maintain a warranty register and follow up on unresolved cases
- Support technicians to gather necessary documentation
- Coordinate with parts controllers for warranty parts returns
- Monitor trends and escalate recurring warranty issues when needed
- Drive and review manufacturer rework campaigns
Compliance Support (Including F-Gas & Tail Lift Regulations)
- Maintain current records related to compliance including:
- Fleet Management compliance
- F-Gas Regulatory inspections
- Tail Lift inspection certifications
- Ensure all activities align with legal and company compliance standards
- Schedule and track mandatory inspections and testing
- Support depot crews in maintaining audit-ready documentation for external inspections
Customer Reporting & KPI Monitoring
- Generate regular customer reports, including performance metrics and KPIs
- Ensure data integrity and timely report delivery
- Provide performance insights and analyses on service, contracts, and trends
- Work with operational teams to resolve report-driven areas of concern
- Serve as central liaison for key accounts
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What You Will Bring
- Proven experience in service administration or similar support roles
- Strong organisational and planning abilities
- Exceptional attention to detail with unwavering accuracy
- Exceptional multi-tasking to manage competing deadlines
- Outstanding communication skills (both verbal and written)
- Proficient in Microsoft Office Suite, especially Focus:
- Excel for data management
- Reporting and dashboard tools
- IFS systems
- Helpful familiarity with compliance regulations like F-Gas and LOLER (Tail Lifts)
- Previous experience with warranty systems or customer service portals, preferred
Education & Training
- Minimum GCSEs (or equivalent qualification)
- Bonus points for higher/vocational education or business administration credentials
- Advance your profile with training in:
- Compliance management
- Contract administration
Flexibility:
- Willingness and adaptability to handle peak reporting periods or compliance audits
We proudly offer competitive pay and a comprehensive package, including:
- Your benefits journey starts here: Thrive
Equal Opportunity Notice: We embrace all qualified candidates without discrimination on any such basis such as race, sex, religion, disability, veteran status, or any other legally protected classification.
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