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Service Advisor
About Us: Battersea Volkswagen Recruitment
Our Automotive Business: One of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands. We sell an extensive range of new and used vehicles from over 150 dealerships across the UK and Ireland.
Our belief is simple: Our people are our greatest asset. We’re committed to recognising and investing in their contributions through a leading rewards and benefits programme, supporting everything from career growth to wellbeing and life outside work.
The Role: Service Advisor – Permanent Full-Time
Location: Battersea Volkswagen (London)
Contract: Permanent Hours: 42 hours per week (Monday to Friday: 8am to 6pm, one early finish per week; Saturdays 8am to 2pm on a rota basis) Salary: OTE up to £38,000 (uncapped) with a basic £32,000 per annum Key Responsibilities:
About the Job:
- An exciting opportunity to join our friendly aftersales team as a Service Advisor.
- Lead and support our Aftersales Department, handling bookings, customer interactions, and technical queries with exceptional communication skills.
- Report to the Aftersales Manager, receiving training and mentoring to develop your career in the automotive industry.
Responsibilities
Core Duties:
- Book MOTs, services, and repairs for customers while advising on warranty coverage and upselling suitable parts/accessories.
- Liaise with the Aftersales department to manage appointments, schedules, and turnaround times efficiently.
- Handle a high volume of customer interactions (in-person, over the phone, and via online bookings).
- Provide clear, concise explanations of technical information to customers.
- Maintain accurate customer records and update booking systems promptly.
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Personality and Skills:
- Energetic, warm, and passionate about delivering first-class customer experiences.
- Strong communication and rapport-building skills.
- Ability to balance teamwork with independent initiative.
- A genuine interest in the automotive industry and customer service.
Bonus Points:
- Previous experience working with Kerridge (or ADP) and other essential dealer systems will be advantageous.
Continuous Training & Career Growth
- Access to in-house brand and management training to enhance your development.
- Potential for progression opportunities within our diverse automotive network.
Core Benefits
Competitive Rewards & Progression
- Structured pay scales with room for advancement.
- Generous annual leave, increasing annually (up to 30+ days with length of service).
Family-Friendly Highlights
- 6 months’ full pay for maternity, shared parental, or adoption leave.
- 2 weeks’ full pay for paternity leave.
Financial Wellbeing
- MyView PayNow – On-demand salary payments with budgeting tools.
- Free will writing services to help plan your future.
Health and Wellbeing
- Eyecare vouchers to assist with vision correction.
- Smart Health enrolment – Priority access to 24/7 GP services.
- Dental insurance cover for routine and unexpected treatments.
- Optional critical illness cover for added security.
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Flexible Life Assurance Protection
- Personalised life insurance options, including partner life cover.
Leisure and Lifestyle Perks
- Discounted gym memberships for active living.
- Travel insurance to support your exploration plans.
- Technique and homelife vouchers.
- bYond card with exclusive retail and lifestyle discounts (Amazon Echo, Costcutter groceries, and more).
- Seasonal rewards for high performers.
Culture & Values
Our Commitment to You:
- Nurturing talent: Investment in brand-specific training for long-term career growth.
- Inclusivity & Equal Opportunity: A discrimination-free, supportive workplace where your full potential can thrive.
- Recognition for success at all levels—we celebrate every achievement.
Application and Terms
To apply, submit an application today. Successful candidates will follow through with relevant employment checks, including:
- Recent employment verification
- Address history
- Full credit check
- Standard criminal record check
- Driving licence verification (if required)
All offers are subject to a 6-month probation period.
We take data protection seriously—learn more about privacy and how your data is handled in our Privacy Notice. Please review it before applying.
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