Vertu Motors plc
Service Advisor
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Service Advisor
Service Advisor – Vertu Ford Gloucester
Here at Vertu Ford Gloucester, one of the largest Motor Retailers in the UK, we have an exciting opportunity for a Service Advisor to join our well-established business.
About the Role
We are offering a competitive basic salary up to £35,000 per annum, plus a comprehensive benefits package depending on experience.
The Service Advisor role is one of the most critical and rewarding in our dealership. It’s not just about delivering service—it’s about building warm, trusted relationships with customers. The role holder acts as the primary liaison between the customer and the workshop, ensuring outstanding customer satisfaction at every level.
Key responsibilities include:
- Setting customer expectations clearly and maintaining communication throughout their vehicle’s service or repair
- Up-selling additional products where appropriate
- Following up with customers post-service to ensure they’re fully satisfied with the work carried out
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Key Responsibilities
- Provide exceptional customer service, focusing on relationship-building and trust
- Act as the bridge between customers and the workshop to ensure smooth workflow
- Maintain strong communication at every stage of the service or repair process
- Upsell complementary products/services where beneficial
- Deliver outstanding customer satisfaction through proactive follow-ups
Requirements
To excel in this role, we’re looking for candidates with:
- Previous customer-facing service experience (essential for consideration)
- A customer-focused mentality and strong ability to maintain long-term relationships
- Strong communication and interpersonal skills
- The ability to thrive in a fast-paced environment while meeting targets and deadlines
- Experience in automotive sales or service is advantageous but not mandatory
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Benefits
We invest extensively in our colleagues’ growth, offering:
- 25 days holiday (rising with length of service) plus bank holidays
- Access to our online rewards platform, giving cashback and discounts with top retailers
- Preferential Service Rates for personal service appointments
- Colleague Purchase Scheme for vehicle discounts
- Share Incentive Scheme to encourage long-term commitment
- Competitive pension benefits
- Enhanced Maternity & Paternity leave
Apply now to become part of a leading retailer that values your development and well-being.
Note: Successful candidates will be required to complete standard employment checks, including employment history verification, address validation, credit history, and a criminal record check.
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