Colas Ltd
Service Advisor
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Service Advisor
About the Company
Colas Ltd is a UK subsidiary of the global Colas Group, a leader operating in over 50 countries worldwide with over 55,000 employees. In the UK alone, Colas employs over 1,500 people across multiple sites. Specialising in highways construction, their expertise extends to large-scale UK and international projects in highways, airfields, and marine sectors, alongside highways maintenance services and innovative surfacing products. The company holds the prestigious ‘Gold Investor in People’ award, reflecting their commitment to employee development and career growth.
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About the Role
Colas is seeking a customer-focused and organised Service Advisor for a 6-month maternity cover contract at their Ringmer depot (BN8 5NP) within the Mechanical Services team.
This role bridges the gap between customers and service departments, ensuring outstanding service from booking to vehicle collection.
Main Responsibilities
- First point of customer contact: Handle service bookings, insurance/warranty queries, and general enquiries with a customer-focused approach.
- Process management: Coordinate job progress, update internal databases, and maintain accurate records of service and repair activity.
- Communication liaison: Regularly update customers on vehicle progress while working closely with technicians to ensure timely, high-standard repairs.
- Administrative duties:
- Process customer payments.
- Prepare reports as required.
- Support the workshop supervisor in maintaining an efficient workflow.
- Quality assurance: Uphold Mechanical Services team standards by delivering exceptional customer service.
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Ideal Candidate
The perfect candidate will embody the following:
- Customer service proficiency: Strong communication skills, a passion for delivering positive customer experiences, and a professional telephone manner.
- IT literacy and organisation: Confidence in using computer systems and excellent time management and attention to detail.
- Adaptability: Ability to stay calm under pressure and thrive in a team-based environment.
- Previous experience: Ideally, customer-facing or service advisor experience, though a positive attitude and initiative are equally valued.
- Soft skills: Reliability, commitment to high standards, and a dedication to ongoing personal/professional growth.
Package Description
Colas offers a competitive benefits package for this role, including:
- Salary: £27,000–£29,000 P.R.O.R.A (pro-rated for the 6-month contract).
- Working hours: 37.5 hours per week.
- Pension scheme: Company contribution (up to 10%) under the Colas Pension Scheme.
- Life assurance: Cover equalling 4x basic salary.
- Annual leave:
- 25 days per year (+ public holidays).
- Holiday Purchase & Selling Scheme available.
- Professional development:
- Funding for a fully subsidised Professional Qualification.
- Ongoing training and personal development opportunities.
- Employee benefits:
- Access to discounts on car leasing, holidays, cinema, dining, and more through the online employee benefits portal.
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Company Culture & Values
Colas’s culture is rooted in four core principles:
- Respect: Nurturing fairness, transparency, and inclusion in all interactions.
- Commitment: Empowering employees to drive meaningful impact.
- Pioneering: Fostering innovation and sustainable solutions for future infrastructure.
- Sharing: Building trust and collaboration across teams.
Inclusivity & Equal Opportunity
Colas Ltd actively promotes diversity and inclusivity, reflective of the communities they serve. As an equal-opportunity employer, they welcome applications from all backgrounds and experiences. If you value growth potential and a supportive work environment, Colas offers the ideal workplace.
Note to Recruitment Agencies
Colas Ltd avoids speculative submissions. Direct hires are preferred, with reach-outs reserved for Preferred Suppliers List (PSL) agencies. Unauthorised CV submissions incur no agency fees.
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