The Humberview Group
Service Advisor
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Mayfield Ford Lincoln Service Advisor Opportunity
About Us
Mayfield Ford Lincoln is seeking a Service Advisor to join our team in Brampton. We are proud to be part of The Humberview Group, which represents 20 dealerships and 18 automotive brands.
About the Role
Our Service Advisors are the first point of contact for customers bringing their vehicles in for service. They advise customers on the necessary services and routine maintenance required for their vehicles. The role also involves:
- Advising on other available services
- Booking appointments
- Building lasting customer relationships
Compensation
- Base salary + commission
- Range: $50,000 to $100,000 a year
Why Join The Humberview Group?
- Career Growth: Opportunities across 20 stores and 18 brands
- Rewards & Bonuses: Referral bonuses up to $2,000 and incentive programs
- Comprehensive Benefits: Health, dental, travel, life insurance, RRSP matching, and Employment Assistance Program (EAP)
- Training & Mentorship: Support from experienced leaders
- Exclusive Perks: Team member pricing on vehicles, service, parts, and accessories
- Lifestyle Benefits: Discounts on brands and gym memberships
- Great Team Culture: Social events, BBQs, and team outings
- Work-Life Balance: No Sundays or holidays, plus long summer weekends
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The Humberview Group is a leading Ontario automotive dealer group and a proud winner of Canada’s Best Managed Companies for 2024, 2025, and 2026.
What You'll Do
- Greet customers and conduct detailed vehicle walk-arounds
- Provide professional recommendations on required repairs, maintenance, and preventative services
- Manage repair estimate timelines, shop loading, and service scheduling
- Schedule and coordinate service appointments
- Advise customers on car care and the value of maintaining their vehicles
- Address customer inquiries, concerns, and service-related questions
- Monitor the progress of repair orders and provide timely updates
- Handle telephone inquiries and return phone messages promptly
- Additional duties as assigned
What We Look For
- A great attitude
- Customer service experience required
- Previous Service Advisor experience preferred
- Valid Drivers License and clean driving record required
- Strong interpersonal skills and relationship-building focus
- Experience with CDK is an asset
- Strong organizational and time management skills
- Self-motivated and takes initiative
- Skilled communicator (written and oral)
- Able to resolve conflict
- Experience with the Ford brand is considered an asset
- Desire to achieve the best in customer service and teamwork
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Join Our Team
At The Humberview Group, we believe great people create great experiences. We invest in enthusiastic, driven individuals by providing the training, mentorship, and support needed for long-term success.
Whether you’re starting your automotive career or looking for your next opportunity, we’d love to hear from you.
Apply today and grow with us.
Equal Opportunity Employer
The Humberview Group is an equal opportunity employer. Accommodations are available upon request throughout the recruitment process. We thank all candidates, but only those selected for an interview will be contacted. Please note, this position is open only to individuals who are legally entitled to work in Canada at the time of application and in the future. The Humberview Group does not provide sponsorship for work permits or immigration support.
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