Grainger Motor Group
Service Advisor
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Service Advisor – Automotive (KIA)
Full Time – Permanent
Location: Norton Way Honda/Mazda
Hours:
- Monday - Friday 8:00 am - 6:00 pm
- 1 in 3 Saturdays 8:00 am - 1:00 pm
Salary: £30-33k OTE per annum (negotiable depending on experience)
Grainger Motor Group is proud to have been certified as a Great Place to Work for 2025
Why work for us?
- Friendly, modern work environment
- Competitive pay + training
- Staff Discount
- Well being support
- Staff events
- Career progression in a trusted dealer group
- Deliver great service, build real customer relationships
- Open door policy
What You’ll Be Doing
- Welcoming customers and managing their service journey with a friendly, customer-first approach.
- Creating clear and accurate job cards and invoices, ensuring transparency at all times.
- Working closely with the workshop controller, parts team, and service manager to deliver smooth, high-quality service experiences.
- Updating vehicle details, service history, and managing requests via 1Link to maintain accurate records.
- Liaising confidently with leasing companies and retail customers to gain work approvals.
- Identifying upsell opportunities that benefit both the customer and the department.
- Spotting areas for improvement to help us continuously enhance our service standards.
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What We’re Looking For
- Customer Service experience and good understanding of how to meet customers needs.
- Strong IT skills, with the ability to learn new systems quickly.
- A proactive, solutions-focused mindset.
- Genuine passion for customer service and relationship-building.
- Experience selling or promoting additional services in a service environment.
- Excellent communication skills, both written and verbal.
- Previous experience as a Service Advisor or in a similar customer-facing automotive role.
- A positive, self-motivated attitude and the ability to thrive in a busy dealership environment.
- A full UK driving license. (Essential)
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