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Service Advisor
Service Advisor – Brighton Mercedes-Benz
About Us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands. We sell a huge range of new and used vehicles across over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. We invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
About the Role
Location & Contract
Brightons Mercedes-Benz is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site.
Working Hours
- 42 Hours weekly (Monday to Friday 8am to 6pm, with one early finish per week)
- Saturdays (8am to 2pm) on a rota basis
Salary & Benefits
- OTE up to £38,000 (uncapped) with a basic salary of £32,000 per annum
Key Responsibilities
You will work as part of our friendly Aftersales team, contributing to:
- Booking MOTs, services, and other repair work for customers.
- Advising customers on warranty cover and upselling additional parts and accessories that benefit them.
- Liaising with the Aftersales department, organising and scheduling appointments based on workload and call volumes.
- Managing a high volume of customers daily, including telephone calls and online bookings.
- Updating customers on turnaround times and ensuring effective communication throughout the vehicle’s workshop period.
- Maintaining accurate customer records and system updates for bookings.
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Must-Have Skills & Experience
✔ A warm personality and plenty of energy, with a genuine passion for cars. ✔ Expert communication skills, capable of explaining technical details clearly while building strong customer rapport. ✔ Customer service-oriented, with a proven track record in automotive aftersales. ✔ Ability to work independently as well as collaborate in a team environment. ✔ Experience using Kerridge/ADP or knowledge of industry dealer systems (advantageous).
Why Join Us?
✅ Training & Development: Access to continuous training through our in-house brand development programme, with progression opportunities. ✅ Team & Culture: A collaborative and supportive work environment where success is celebrated at all levels.
Core Benefits
Financial & Rewards
- Competitive salary with structured pay scales and career progression.
- Generous annual leave that increases with tenure.
- Family leave: Up to 6 months paid maternity/adoption leave, 2 weeks paid paternity leave.
Health & Wellbeing
- Eyecare vouchers for vision needs.
- Smart Health: 24/7 GP access for mental and physical health support.
- Dental insurance for everyday and unexpected care.
- Optional critical illness cover.
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Financial Wellbeing
- MyView PayNow: Flexible pay access, app-based savings and budget tracking.
- Free will writing services for future planning.
- Flexible life assurance, including partner cover.
Lifestyle & Leisure
- Discounted gym memberships.
- Travel insurance for confident exploration.
- Tech & home vouchers.
- bYond card and exclusive retail/lifestyle discounts.
Diversity & Equality
Lookers and Charles Hurst are an equal opportunities employer. We foster an inclusive working environment where everyone feels valued and empowered to thrive and achieve their potential.
Successfully Hired?
✔ Relevant employment checks will be conducted, including:
- Previous employment verification.
- Address and credit checks.
- Standard criminal record check.
✔ Driving licence check (if applicable). ✔ 6-month probation period applies upon employment.
Data Protection
We take data privacy seriously and adhere to Strict data protection standards. Read our Privacy Notice to understand how we collect, use, and share your personal information.
Apply today and submit your details for consideration!
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