Van Mossel Automotive Group UK Ltd
Service Advisor
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Service Advisor
Service Advisor – Poole Audi
About the Role
We have an exciting opportunity for a Service Advisor to join the team at Poole Audi, where you will serve as the key link between customers and the workshop, delivering exceptional aftersales service and support.
You will provide expert advice, keep customers informed throughout the service and repair process, and ensure every interaction reflects our commitment to premium quality.
Responsibilities
- Act as the principal point of contact for customers throughout their service and repair journey.
- Provide regular updates on the progress of customer vehicles while in the workshop.
- Explain vehicle faults and repair recommendations clearly and professionally.
- Identify opportunities to upsell essential and urgent repairs for the benefit of the customer.
- Deliver a premium customer experience, aligning with our brand and vehicle standards.
- Handle customer queries, concerns, and complaints effectively while pursuing positive resolutions.
- Maintain accurate customer and vehicle records in line with company procedures.
Requirements
You will thrive as a Service Advisor if you are:
- A confident, driven individual with a strong work ethic.
- Capable of performing effectively in a fast-paced environment and demonstrating resilience under pressure.
- Doesn’t have previous experience within a main dealer aftersales operation (essential).
- Skilled in excellent customer service and communication.
- Proven ability to deal professionally and effectively with customers under varying conditions.
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Hours & Essential Qualifications
- Standard working hours: 8:00 AM to 6:00 PM, Monday to Friday.
- Saturday rota: Two consecutive Saturdays followed by four weeks off.
- A valid full driving licence is essential (use of a manual and automatic vehicle required on occasion).
What You’ll Receive in Return
A competitive £31,000 base salary, plus an uncapped bonus plan (OTE of £41,000), along with an extensive benefits package:
Car & Discount Benefits
- Car Benefit Scheme: Lease a car from just £209 per month.
- Vehicle Purchase Discounts on various brands.
- Company discounts on MOTs, servicing, parts, and accessories (available for you and family).
Lifestyle & Wellbeing Support
- Simply Rewards – access to 100+ discounts, including gym memberships and local offers.
- 30 days holiday (including bank holidays).
Career & Health Benefits
- Career Development & Training through industry-leading brand programs and internal LMS support.
- Health Cash Plan (covers GP consultations, mental health support, and cashback on dental, optical, and prescriptions).
- Contributory Pension via Aviva.
- Life Assurance for peace of mind.
- Cycle to Work Scheme to promote sustainable commuting.
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Additional Perks
- Refer a Friend Scheme: Earn up to £2,000 for successful referrals.
- Social Events – opportunities to connect with colleagues, including go-karting, charity quiz nights, and exclusive evenings (e.g., attend Goodwood or private cinema trips).
Note: Some benefits are subject to eligibility criteria and successful completion of probation.
Why Join Van Mossel?
Van Mossel Automotive Group is a family-owned, award-winning global leader in the automotive industry, celebrating 78 years of excellence.
With operations spanning over seven countries, we proudly rank among Europe’s most prominent automotive companies. Our success and growth are directed by our people—valuing expertise, diversity, and a culture where every colleague is fairly respected and supported.
If you’re ready to contribute to a team that values quality service and meaningful connections, we’d love to hear from you!
Van Mossel Automotive Group is an equal opportunities employer. We celebrate diversity and treat all applications with fairness and respect.
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