Lookers Motor Group Limited
Service Advisor
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About Lookers and Charles Hurst
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles across over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Role Location: Guildford Audi
Job Title
Service Advisor
Contract Type
- Permanent Full-time
Hours
- 42 hours weekly (Monday to Friday: 8am–6pm, with one early finish and Saturdays: 8am–2pm on a rota basis)
Salary
- OTE up to £38,000 (uncapped), with a basic salary of £32,000 per annum
About the Role
Guildford Audi is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team.
You’ll thrive in a friendly aftersales team and bring exceptional communication skills to build strong relationships with colleagues and customers. Reporting to the Aftersales Manager, you’ll have opportunities to develop your skills, enhance your car industry knowledge, and establish a successful career path. This is a standout opportunity for motivated individuals with a passion for customer service and vehicles!
Key to this role is the satisfaction of continuous training and brand development, plus exciting progression opportunities.
Key Responsibilities
- Customer Appointment Management
- Booking MOTs, services, and repair work for customers
- Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volume
- Managing inquiries from multiple daily customer interactions, including phone and online booking queries
- Ensuring customers are infomed of turnaround times and maintaining effective communication during vehicle repair periods
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Sales & Consultation
- Advising customers on warranty coverage and upselling parts/accessories that enhance value and convenience
- Translating technical details into clear, customer-friendly explanations
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Record Management
- Maintaining accurate customer records and updating the System (ideally with exposure to Kerridge/ADP)
Person Specification
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Commercial Acumen & Energy
- Ability to handle a high-energy environment with positive attitude and outgoing personality
- Passion for delivering exceptional customer experiences
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Social & Technical Communication Skills
- Exceptional ability to build rapport, explain complex issues simply, and adapt communication for diverse audiences
- Advantageous to have Kerridge/ADP experience and broad automotive dealer systems knowledge
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Teamwork & Independence
- Thrives as a collaborative team player while using initiative and accountability in independent tasks
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Industry-Relevant Experience
- Previous experience in automotive aftersales or related service roles is a strong preference. No spin here: this is a passion-for-customers-and-cars role!
Core Benefits
Rewards & Career Growth
- Competitive salaries with structured pay scales and clear progression pathways
- Generous annual leave: Increases with tenure
Family Support
- Enhanced family leave:
- 6 months’ full pay for maternity and adoption leave
- 2 weeks’ full pay for paternity leave
Tech & Everyday Discounts
- Techscheme: Flexible payment plans with potential discounts on technology purchases
Health & Wellbeing Support
- Eyecare Vouchers: Support for vision-related expenses
- Smart Health: 24/7 access to GP services, covering both mental and physical health
- Comprehensive Dental Insurance: Routine care and unexpected treatments
- Critical Illness Cover: Tailored to provide peace of mind
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Financial Wellbeing
- MyViewPayNow: Access to earnings via the app (invest with your money through streaming, saving, and tracking features)
- Free Will Writing: Facilitate aspects of long-term estate and personal planning
- Flexible Life Assurance: Protect income and loved ones
Lifestyle Advantages
- Affordable Gym Memberships to support active lifestyles
- Travel Insurance: Safe and confident exploration discount
- Vouchers for home and tech enhancements
- bYond Card: Exclusive retail, entertainment, and lifestyle discounts across a wide range of providers
Career Development
- Targeted Training Programmes: In-house manufacturer-brand development and management training opportunities to empower career progression
Committed to Equality & Diversity
Our campus embraces equality and inclusion, fostering an environment where everyone brings their full authentic selves to work and reaches their full potential. Once you’re with us, representation and celebration are tips from us.
Expected Checks
- Verification of recent employment history
- Address and cross-check of credit history
- Standard criminal record check (DBS)
- For roles requiring driving, licence validation check
Note: All offers contingent upon 6-month probationary period from start date.
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If you’re ready to join a progressive team that values dedication, ambition, and customer-first service, send your application today!
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